AU Service Coordinator

15 hours ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱30,000 - ₱60,000 per year

This is a remote position.

AU Service Coordinator (Remote)

About the Role
  • As the Service Coordinator, you'll be the go-to person for ticket management, scheduling, and daily operations. You'll make sure the tech team runs like a well-oiled machine—by getting the right jobs to the right people at the right time.

Your Key Responsibilities
  • Assign support tickets and ensure they meet documentation/process standards
  • Track ticket progress, resolve delays, and manage stale tickets
  • Book tech jobs and keep the calendar humming
  • Communicate with clients—schedule jobs, share updates, get feedback
  • Lead daily team huddles to check availability and assign priorities
  • Flag outdated documentation and arrange tech reviews
Requirements About YOU
  • You're organised, calm under pressure, and always 3 steps ahead. You're a strong communicator and a quiet force that brings clarity to chaos.
About YOUR Work History
  • 5+ years in service coordination, dispatch, or help desk support
  • Experience with ticketing tools like ConnectWise or similar
  • Familiarity with IT teams or MSPs is a big plus
  • You've juggled calendars, workflows, and client updates like a pro
About the Culture YOU Thrive In
  • You like structure, but not red tape. You're the kind of person who quietly makes things better every day. You value humility, perseverance, and clear communication—and you love checking things off your list
Key Responsibilities YOU Can't Wait to Do
  • Own your tools: ConnectWise, IT Glue, Datto RMM
  • Keep the team productive, unblocked, and supported
  • Spot bottlenecks before anyone else notices them
How YOU Will Be Measured
  • On-time scheduling and job completion
  • Ticket quality and process compliance
  • Team satisfaction and utilisation
  • Client feedback and responsiveness

When & Where YOU Will Work
  • Monday to Friday ; Daytime PH hours.
  • 100% work-from-home with flexible collaboration.
Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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