Team Leader

6 hours ago


Makati City, National Capital Region, Philippines Commerce First Inc. Full time

JOB DESCRIPTION:

  • Responsible for supervising the group to ensure that support is provided within the

defined SLA's.

  • Responsible for resolving the day to day software and hardware issues
  • Oversee the Managed IT Support services operation
  • Coordinate with customer IT Management team
  • Ensure that all operational and contractual obligations of the support services to

customers are met accordingly

  • Manages internal processes for communicating outage or emergency activities to the

organization with guidance of customer IT Management Team

  • Present reporting duties, performance analysis, and metric measurement
  • Perform other duties that may be assigned from time to time

QUALIFICATIONS:

  • Graduate of any IT-related course
  • with at least 2 years of experience as a Team Leader

Job Types: Fixed term, Temporary

Work Location: In person


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