Team Leader
6 hours ago
JOB DESCRIPTION:
- Responsible for supervising the group to ensure that support is provided within the
defined SLA's.
- Responsible for resolving the day to day software and hardware issues
- Oversee the Managed IT Support services operation
- Coordinate with customer IT Management team
- Ensure that all operational and contractual obligations of the support services to
customers are met accordingly
- Manages internal processes for communicating outage or emergency activities to the
organization with guidance of customer IT Management Team
- Present reporting duties, performance analysis, and metric measurement
- Perform other duties that may be assigned from time to time
QUALIFICATIONS:
- Graduate of any IT-related course
- with at least 2 years of experience as a Team Leader
Job Types: Fixed term, Temporary
Work Location: In person
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