Team Leader

About Us:

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role:

Our role will give you a chance to build and maintain strong working relationships between all parties including Recruiters, Hiring Managers, and other stakeholders. Ready for a challenge? We would like to talk with you

The Team Leader provides line management and leadership for a team of administrators, to ensure they are meeting their relevant targets, KPIs and quality thresholds to drive value for the client and AMS. They deliver excellent administration services to the client in line with agreed service levels, acting as the custodian of efficiency, quality and candidate and client experience.

The Team Leader provides line management and leadership to their team, driving engagement, retention, and well-being. They role model the AMS behaviours and drive team development.

Key Accountabilities:

What you'll be doing:

• Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process.
• Providing oversight of administration service managed by the team as guardians of quality and experience.
• Mentoring administrators to deliver administration services and drive strong internal and external partnerships.
• Providing pastoral care, maintaining team morale and wellbeing, working in an inclusive environment.
• Responsibility for induction, objective setting, performance management, development, and succession planning for the team.
• Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions.
• Acting as an escalation point between administrators and Managers
• Ensuring the administration service is delivered in line with contractual obligations and client service level agreements.
• Reviewing demand forecasts, ensuring the team is on target and capacity is managed
• Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks.
• Leading continuous improvement of existing services and supporting new wins, scope expansion, and transformation.
• Creating strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service.
• Ensures trackers and systems are maintained and utilized by the team.
• Drives efficient usage of digital Automation or technology available to the team.

Skills & Experience:

You'll need to demonstrate:

• Experience in administration, preferably within a recruitment or human resources environment
• Proven ability to lead a team and deliver operational excellence
• Experience working in a highly complex matrix organization.
• Experience in mentoring or coaching team members.
• Ability to work in a hybrid setup, with at least three days onsite per week.
• Flexibility to work a US shift schedule, including potential rotational shifts to EMEA based on business needs.

Other:

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

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