Dialler Analyst

CreditCorp Inc. Australia's leading provider of responsible financial services in the credit-impaired consumer segment is currently looking for Dialler Analyst (12-month project-based) to join our rapidly growing Company that spans across Australia, New Zealand, USA and Philippines. This role shall support our US line of business under Credit Corp Solutions.

Be part of Team Philippines today and pioneer in this region

As a Dialler Analyst your primary role is to maximize performance of dialler campaigns by analysing data trends, creating and managing dialler campaigns, create reporting to support analysis, daily reporting.  Maintain a detailed understanding of Credit Corp's contact strategy and work with senior operational leaders to successfully deliver on an agreed program.

Your goal & role in a nutshell:

• Create, update, assess, troubleshoot, problem solve, collaborate and improve dialler campaign account selections using SQL, including table joins, CTEs, and stored procedures
• Complete end to end testing for any new campaign builds
• Maximise dialler contact attempts within the constraints of compliance limits
• Assist in maintaining compliance controls through account selection and digital campaign strategy
• Review digital campaigns and log any issues or opportunities for improvement
• Identify and document issues and opportunities within digital campaigns that will lead to improvements in asset performance, operational performance, productivity, efficiency or effectiveness through business or process improvement
• Configure, monitor, and optimize outbound and blended dialler campaigns (e.g., predictive, preview, progressive).
• Maintain dialler lists, rules, filters, pacing, and call routing logic.
• Monitor real-time dialler performance and proactively resolve issues to ensure minimal downtime.
• Analyze campaign data and dialler metrics to provide actionable insights and performance reports.
• Collaborate with operations, compliance, IT, and workforce planning teams to align dialling strategies with business objectives.
• Ensure all dialler activities comply with regulatory requirements
• Manage and maintain Do Not Call (DNC) lists and suppression files.
• Identify and escalate system issues to vendors or IT support as needed.
• Test and implement new dialler features or updates in coordination with vendors.
• Provide end-user training and support on dialler functionalities.
• Continually enhance the accuracy and relevance of the campaign reporting provided to the business
• Provide relevant insights to business leaders relating to campaign effectiveness

What are we looking for?

• Advanced SQL capability
• Proficient in Tableau or other relevant experience in creating graphs & visualising data
• Advanced computer and internet skills
• Ability to work with minimal supervision and produce quality and timely results
• Numerate with the ability to interpret large quantities of performance data
• Exceptional time management and organisational skills
• Lateral thinking and superior problem solving skills
• Exceptional attention to detail
• Sound written and literacy skills
• Good command in English in both oral and written communication

What's in it for you?

• Day shift
• Competitive salary package with yearly performance appraisals
• Free self-development training workshops/programs and wellness webinars from professional motivational Guest Speakers
• Retirement package for your future
• Free life insurance on day 1 (Be insured while working at Credit Corp).
• HMO coverage on day 1 plus free dependents upon tenure.
• Free fresh fruits weekly.
• Awarding ceremonies (Get recognized and rewarded for your hard work even on your first few months with us).
• Exciting Company events.
• Work-life balance in a culture-friendly environment

Very easy access to:

• EDSA main road from Ayala Makati.
• Just next to One Ayala public transportation terminal
• Ayala Malls department stores, restaurants & supermarkets
• MRT Ayala train station

Everything is very accessible

If you have these particular set of skills, then we'd love to hear from you. Make it happen Join us today and experience the Credit Corp difference.