CSR (Clark on site)

2 days ago


Clark Freeport and Special Economic Zone Central Luzon, Philippines MDM Systems, Inc. Full time

Have you been looking for a stable job and a stable client?

This could be your dream job

We need experienced CSR/Call Center Agents for work on-site (Clark Freeport Zone Pampanga)

Job Description

General Duties

·    Receive inbound work by various methods (phone, email, electronic) and process to ensure jobs are accurately and efficiently booked

·    Receive inbound questions about products and provide accurate information and where possible convert to a booking

·    Place outbound follow-up calls to customers to confirm booking details

·    Complete administration (such as "Posting Invoices") as per relevant policy/procedure

·    Complete other duties as directed by the Call Center Manager

Sales

·    Place outbound calls to previous customers to speak about product/sales options

·    Identify up-sell opportunities and close sales whilst speaking with customers

QUALIFICATIONS:

·    With at least 1-2 years of customer service experience

·    Previous experience in the automotive windscreen/tinting industry

·    Excellent communication skills

·    Excellent customer service skills and experience delivering strong customer service via e-mail and phone

·    Demonstrated experience handling a variety of customer service issues

·    Ability to meet targets

·    With Basic Microsoft Excel experience

·    Fast typing speed

·    Computer Savvy

·    Team player who can work with a variety of people throughout the company

·    Willingness to learn

·    Ability to take initiative

·    Willing to work on shifting schedule

·    Willing to work on-site – Clark Freeport Zone, Pampanga


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