No Final Interview CSR Agent position

1 week ago

Clark Freeport Zone Pampanga, Philippines STUDIO KAY INTL. CORP. Full time

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives (CSRs) to join our growing team at STUDIO KAY INTL. CORP.' based in the Clark Freeport Zone in Pampanga. As a CSR, you will be responsible for providing excellent customer service and support to our clients through inbound and outbound call handling.

What you'll be doing

  1. Respond to inbound customer inquiries and requests in a timely and professional manner
  2. Handle a variety of customer service tasks including order processing, troubleshooting, and complaint resolution
  3. Actively listen to customers, understand their needs, and provide tailored solutions
  4. Maintain accurate records and documentation of customer interactions
  5. Collaborate with cross-functional teams to ensure seamless customer experiences
  6. Continually seek opportunities to improve customer satisfaction and operational efficiency

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  2. Strong communication and interpersonal skills with the ability to build rapport with customers
  3. Excellent problem-solving and decision-making skills
  4. Proficiency in English, both written and verbal
  5. Ability to work in a fast-paced environment and adapt to changing priorities
  6. Passion for delivering exceptional customer service and a genuine desire to help others

What we offer

At STUDIO KAY INTL. CORP.', we are committed to creating a supportive and rewarding work environment for our employees. Some of the key benefits we offer include:

  1. Competitive compensation and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career advancement and professional development
  4. Collaborative and inclusive team culture
  5. Modern, well-equipped office facilities in the Clark Freeport Zone

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