Customer Relationship Management Specialist

1 day ago

Pasig, National Capital Region, Philippines enablesGROUP Full time

Join the enablesGROUP – Where Talent Meets Opportunity

Job Details:

We are looking for a detail-oriented and data-driven CRM Specialist to manage and optimize our customer relationship management strategies. You will be responsible for overseeing CRM systems, executing email marketing campaigns, and enhancing customer engagement through loyalty programs. The ideal candidate will have experience working with CRM platforms such as Emarsys, Klaviyo, or Dotdigital, as well as Shopify.

Key Responsibilities:

  • Manage and optimize CRM systems to improve customer engagement and retention.
  • Develop, execute, and analyze email marketing campaigns to drive conversions and customer loyalty.
  • Implement and manage customer segmentation and personalization strategies.
  • Work with cross-functional teams to integrate CRM initiatives with eCommerce platforms,

particularly Shopify.

  • Monitor CRM performance metrics and generate reports to measure campaign success.
  • Manage and enhance loyalty programs to drive customer retention and lifetime value.
  • Ensure compliance with data protection regulations and best practices in email marketing.
  • Collaborate with design and content teams to create engaging email templates and automated

workflows.

Qualifications & Skills:

  • Proven experience working with CRM systems (Emarsys, Klaviyo, Dotdigital, or equivalent).
  • Experience with Shopify and eCommerce platforms.
  • Strong background in email campaign creation, customer segmentation, and automation.
  • Understanding of loyalty program management and customer engagement strategies.
  • Analytical mindset with the ability to interpret data and optimize campaigns.
  • Excellent communication and project management skills.
  • Knowledge of data privacy regulations (GDPR, CAN-SPAM, etc.).

Nice to Have:

  • Experience in A/B testing and conversion rate optimization.
  • Basic HTML/CSS skills for email template customization.
  • Familiarity with other marketing automation tools and analytics platforms.

Why Join enablesGROUP?

Since 2016,
enablesGROUP
has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2025, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At Enables Group, you're not just joining a company – you're joining a community that values growth, learning, and success. Check us out at

At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

  • Comprehensive
    health and life insurance
    starting Day 1, covering 2 eligible dependents.
  • 20 leave credits
    for vacation, emergencies, sick days, and even your birthday
  • Endless opportunities for
    career advancement
    with annual performance reviews and salary increases.
  • Company-provided
    laptop
    to set you up for success.
  • Convenient
    office location in Pasig
    , at the heart of Manila, accessible to all.
  • Loyalty rewards:
    Employees celebrating 5 years could receive a profit-sharing scheme.
  • In-house learning & development programs
    with access to the latest in AI and technology.

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