HR Business Partner Specialist

Key Highlights:

· Career Growth Opportunities

· HMO coverage upon Day 1, plus dependent (upon 3rd month)

· Hybrid Work Set-up (2-3x Onsite reporting per week)

Position Overview:

The HR Business Partner Specialist supports employee success by building strong partnerships with the Operations Team and other departments within the organization to proactively coordinate and administer HR day-to-day transactions and services within various aspects of the employment life cycle, including but not limited to: compliance, performance and development, benefits, employee relations, employee engagement, onboarding, offboarding, and employee data maintenance.

Duties and Responsibilities:

The HR Business Partner Specialist shall perform duties and responsibilities including but not limited to the following:

Employee/Labor Relations, Performance Management, and Business Partnership

· Maintain a positive and professional relationship across the board as an ambassador and initial point-of-contact for all employee concerns and inquiries

· Provide guidance in the implementation of company policies, procedures, guidelines and updates to employees and operations leaders within scope

· Coordinate with the appropriate department or escalate to HR leadership for timely resolution of employee transactions and grievances

· Support disciplinary case handling by reviewing incident reports, drafting and serving employee correspondence and notices, such as, but not limited to return to work notice, notice to explain, minutes of clarificatory meeting, notice of disposition, notice of compliance, etc.; Update and maintain Corrective Actions tracker as well as individual employee files.

· Monitor compliance to policies and performance management processes which may include the following, but without limited to tracking and ensuring completion on acknowledgement of company policies, procedures, or productivity memos; and, tracking leadership's compliance on driving accountability on performance and attendance outliers.

· Partner with operations leaders to execute and support employee retention strategies, which may include employee satisfaction (E-sat) surveys, focused group discussions (FGDs), rewards and recognition initiatives, and company-wide or group-specific engagement activities

· Submit regular reporting on attrition, exit interview results, employee disciplinary cases, and employee engagement surveys, and provide recommendations for issues reported

· Ensure that the team's goals are aligned with the company's objectives

· Ensure that processes are up to date and compliant with the General Labor Standards and other government/legal policies.

· Prepare, send out and analyze post-event surveys.

Onboarding & Offboarding

· Support employee onboarding according to standard company procedures by preparing employee welcome kits, facilitating new hire onboarding, and ensuring completion of the new employee onboarding checklist by coordinating with assigned persons, preparing welcome packets, and facilitating new hire orientation.

· Support employee offboarding according to company procedures by preparing resignation acceptance letters, conducting exit interviews, facilitating exit clearance process, processing separation documents, coordination for Final Pay release, and other related activities

HR Data Maintenance

· Maintain a clean and accurate HR database by updating employee data changes in a timely manner, including personal information changes as well as employee movements (i.e., new employee data, change in employment status, lateral transfers, promotions, change in salary and/or benefits, regularization, separation, etc.)

HR General Support

· Work with Payroll Team to provide timekeeping backup support, coordinate payroll disputes for timely resolution, and coordinate government and company benefits claims

· Coordinate with the department leaders in the communication of new policies, processes, reminders, events, payroll schedules and holidays to the organization through the creation of Memorandums, Posters, Email Blasts etc.

· Assist employees with inquiries, claims and disputes on company and government mandated benefits which may include the following but not limited to, processing of documents such as Certificate of Employment, Certificate of Contribution, Employee Action Form, 2316, etc.

· Assist HR leadership on tasks related to the following processes: HR business reviews, salary structures, engagement activities, surveys, etc.

· Maintain in-depth knowledge of legal requirements related to day-to-day management of employees including risk management and regulatory compliance

· Maintain confidentiality on information, technology and practices developed by the company

· Support the continuous improvement in HR Operations by identifying areas for change, automation, improved documentation, etc. that speeds effective service delivery

· Other duties as may be assigned

Requirements:

• At least 2+ years HR Business Partner experience
• Specifically in HR operations, employee relations, and labor‑related functions.
• Strong knowledge of HR best practices, particularly in employee and labor relations.
• Familiarity with DOLE regulations and other employment‑related legal compliance requirements.
• Understanding of organizational policies and basic organizational management principles
• Experience supporting HR Business Partnering functions in a BPO setting

o    Handling & Manager Corrective Actions & Discipline Management

• Exposure to policy development, HR analytics, and performance management processes
• Strong communication, stakeholder management, and conflict resolution skills.
• Experience using HRIS or digital HR tools/platforms
• Open to work on Shifting schedule

o    Predominantly on a night-shift: 9:00 PM – 6:00 PM

o    But should be flexible to report on shifting schedule as well, especially during company-related events

• Hybrid Work set-up

o    2-3x a week onsite (either Robinsons Bridgetowne Zeta, Rockwell Business Center Ortigas or Jollibee Towers Ortigas)