Night Shift Manager

7 days ago

Pasig, National Capital Region, Philippines ONE POINT CONTACT INC. Full time ₱250,000 - ₱300,000 per year
  • Supervise and lead Customer Service Associates during assigned shifts.
  • Ensure CSAs deliver excellent service and follow company procedures, policies, and standards.
  • Monitor staff performance and provide guidance, coaching, and on-the-spot feedback.
  • Oversee daily shift operations, including scheduling, task assignments, and workload distribution.
  • Resolve customer complaints or issues escalated by CSAs in a timely and professional manner.
  • Conduct shift briefings to update staff on company announcements, daily targets, or policy changes.
  • Ensure compliance with health, safety, and quality standards during shifts.
  • Prepare and submit shift reports on operations, incidents, and staff performance to higher management.
  • Coordinate with other departments (Accounting, HR, Admin, etc.) for operational requirements.
  • Assist in training new hires and support the development of CSA staff.
  • Promote teamwork, professionalism, and a positive work culture within the team.

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training

Work Location: In person

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