Day Shift Manager
2 days ago
- Supervise and lead Customer Service Associates during assigned shifts.
- Ensure CSAs deliver excellent service and follow company procedures, policies, and standards.
- Monitor staff performance and provide guidance, coaching, and on-the-spot feedback.
- Oversee daily shift operations, including scheduling, task assignments, and workload distribution.
- Resolve customer complaints or issues escalated by CSAs in a timely and professional manner.
- Conduct shift briefings to update staff on company announcements, daily targets, or policy changes.
- Ensure compliance with health, safety, and quality standards during shifts.
- Prepare and submit shift reports on operations, incidents, and staff performance to higher management.
- Coordinate with other departments (Accounting, HR, Admin, etc.) for operational requirements.
- Assist in training new hires and support the development of CSA staff.
- Promote teamwork, professionalism, and a positive work culture within the team.
Job Type: Full-time
Pay: From Php25,000.00 per month
Benefits:
- Company events
- Free parking
- On-site parking
- Opportunities for promotion
Work Location: In person
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