Product Support Specialist

About Us:

is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Tasks and Responsibilities
(not limited to)

• Support the Product Manager in day-to-day operations and strategic initiatives.
• Develop a solid understanding of vendor products, processes, bidding procedures, and vendor tools.
• Submit and request deal registrations for partners.
• Request bid pricing for end-user and stocking opportunities, and provide accurate quotations to partners.
• Manage partner requests and general inquiries, including product information, ETA updates, and pricing.
• Configure and design infrastructure solutions using vendor configurators.
• Monitor and manage backorder reports and sell-through data.
• Build and maintain strong working relationships with vendors.
• Understand vendor pricing programs and ensure accurate reflection in channel price lists for customers.
• Develop and execute marketing plans and initiatives to drive demand generation.
• Manage pricing breaks, product catalogues, and publish price lists for customers and internal sales teams.
• Organize and deliver internal sales training and enablement sessions.
• Acquire, develop, and maintain customer accounts.
• Manage vendor claims and ensure timely processing of payments.
• Monitor portfolio margins and vendor rebate attainment.
• Own and deliver vendor and company targets end-to-end.
• Forecast sales and pipeline performance; identify gaps and implement action plans.
• Manage stock ordering and forecasting, ensuring optimal inventory levels and minimizing aged or obsolete stock.
• Proactively engage key customers to generate repeat business.
• Collaborate closely with internal sales teams, BDMs, and other stakeholders to drive new business opportunities.

Skills, Knowledge, and Experience

• Strong experience in PC devices, servers, storage, or IT channel/distribution sales.
• Proactive, detail-oriented, and committed to operational excellence.
• Self-motivated, creative, and able to take initiative with minimal supervision.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and relationship-building abilities.
• Skilled negotiator with a professional and solution-oriented approach.
• Effective team player who can also work independently.
• Proficient in Microsoft Office Suite with strong analytical skills.
• Confident in handling outbound and inbound calls.
• Able to work well under pressure with strong attention to detail.
• Capable of multitasking and prioritizing effectively in a fast-paced environment.
• Strong problem-solving skills with the ability to implement process improvements.

Work Schedule:

• Monday to Friday, 6:00 AM – 2:00 PM Manila Time

Work Location:

• Office-based
• 7th Floor, Zeta Tower, Bridgetowne Quezon City 1800, Metro Manila

Note:
As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button, I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.