Case Manager
7 days ago
Job Title: Case Manager (Significant Injury / Personal Injury)
Schedule: 8 hours daily
Shift: 12 AM – 9 AM PH Time (PST Time Zone)
About the Role
We are seeking an experienced and motivated Significant Injury Case Manager to oversee all aspects of pre-litigation personal injury cases, with a primary focus on coordinating medical care for clients with serious injuries.
This is a long-term opportunity for a professional who is organized, detail-oriented, and tech-savvy, and who can thrive while managing a high-volume caseload. You'll join a growing firm with significant potential for career advancement.
Key Responsibilities
- Draft and send letters of representation; open claims with insurance companies
- Request, track, and manage medical records, billing, and police reports
- Initiate and monitor health insurance claims
- Upload, maintain, and organize documents in Filevine (case management system)
- Coordinate, schedule, and calendar medical appointments
- Serve as the primary point of contact for clients, providing clear communication and timely updates
- Manage and monitor the entire scope of medical care for seriously injured clients to ensure timely and appropriate treatment
- Handle escalations with professionalism and effectively deescalate client concerns
- Follow and maintain Associate Case Manager (ACM) responsibilities and checklist in addition to assigned tasks
Qualifications
- Priority / Non-Negotiable Requirements:
- Excellent grammar, communication, and writing skills
- Neutral / No discernible accent
- US experience is a must (preferably in personal injury case management)
- Proven case management experience (personal injury law strongly preferred)
- Able to effectively manage 80+ ongoing cases simultaneously
- Strong organizational skills with keen attention to detail
- Skilled in coordinating medical care between patients and practitioners
- Prior experience handling escalations and conflict resolution
- Customer-focused with strong ability to build client trust and rapport
- Comfortable with Microsoft Office; prior Filevine experience is a plus
- Dependable, punctual, and proactive with the ability to work independently
- Capable of clearly explaining medical processes and treatment plans to clients
Job Type: Full-time
Pay: Php50, Php60,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Can you handle heavy loads of cases (80 cases simultanously)
Experience:
- Case Manager : 1 year (Required)
- US Litigation: 1 year (Required)
Work Location: Remote
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