
User Research Specialist
4 days ago
Job Description:
- Design and execute user research plans, covering qualitative and quantitative methods (interviews, focus groups, diary studies, usability testing, surveys, behavioral data analysis, etc.)
- Deeply understand user needs, pain points, motivations, and usage contexts; output actionable research insights
- Translate findings into actionable deliverables: insights reports, personas, journey maps, and key metrics (KPIs)
- Collaborate with cross-functional teams (product, design, data, operations) to drive product decisions and feature iterations
- Design and maintain research roadmaps; build and maintain research method libraries, templates, and reusable research tools
- Participate in A/B testing and experiment design; assess how UX changes affect user behavior
- Ensure ethical compliance and data privacy; conduct research in line with relevant regulations
Work Experience(Years)
- 2–5 years in user research; prior experience in internet/SaaS/mobile apps is a plus
Educational Background
- Bachelor's Degree
Required Language Proficiency
- English; Filipino
Gender Preference
- Either Male or Female
Required Skills
Education:
- Bachelor's degree or higher; preferred majors include Marketing, Sociology, Human-Computer Interaction, Psychology, Statistics
Skills:
- Solid research methods; able to design and execute complete research plans independently
- Strong qualitative and quantitative analysis abilities; proficient with analysis tools (SPSS/Excel/R/Python basics; SQL a plus)
- Excellent synthesis and communication; able to translate complex insights into actionable product recommendations
- Experience in producing personas, journey maps, task analysis, scenario modeling, etc. - Strong project management capability; able to deliver across multiple projects
Language & Communication:
- Proficient English reading of research literature preferred
Personal Traits:
- Empathetic, inquisitive, results-oriented, curious about products
Desirable Plus Points:
- Experience with cross-cultural user research
- Ability to design and conduct home-based or in-person research scenarios
- Familiarity with research ethics, informed consent, data anonymization
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