IT Service Desk

4 days ago

Work from Home, Philippines Staff4Me Full time $35,000 - $60,000 per year

Staff4Me is seeking a dedicated IT Service Desk professional to join our dynamic team. In this role, you will provide vital support to our users by diagnosing and resolving technical issues, maintaining a high standard of service across various platforms. You will act as the first point of contact for IT-related queries and help create a seamless IT experience for our staff and clients.

Key Responsibilities:

  • Provide exceptional customer service by responding to internal and external IT inquiries in a timely manner.
  • Troubleshoot and resolve IT-related issues using strong problem-solving skills.
  • Document all support requests and resolutions in the ticketing system to ensure accurate tracking.
  • Assist users with hardware setup and configuration, including desktops, laptops, and peripherals.
  • Install and configure software applications, ensuring compliance with licensing requirements.
  • Collaborate with other IT teams to escalate complex issues and improve service delivery.
  • Stay current with IT trends to provide informed support and suggest improvements.

Requirements:

  • Proven experience in an IT support or Service Desk role; a minimum of 2 years preferred.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Excellent communication skills, both verbal and written.
  • Proficient in using ticketing systems and remote administration tools.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • CompTIA A+, Network+, or equivalent certifications are a plus.

Benefits:

  • 35,000 basic salary
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

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