IT Technician

About Marloss IT & Our Mission

Marloss IT is a managed-services provider committed to empowering mission-driven organizations through reliable, informed technology support. Our focus is simple and unwavering: eliminate IT obstacles so our clients can devote 100% of their attention to the critical work they do every day.

Diversity & Inclusion Commitment: In keeping with our values, we especially encourage applications from women, as well as Indigenous, Black, and other equity-deserving candidates.

The Opportunity

We're hiring a full-time Remote IT Technician based in the Philippines to support daily IT operations and assist with special projects such as cloud migrations, security rollouts, and user provisioning. This role will support our North American clients remotely and requires availability from 8:00 AM – 5:00 PM PST (11:00 PM – 8:00 AM Manila Time), Monday to Friday, with occasional weekend work.

You'll be providing remote help desk support, managing system configurations, monitoring backups, and assisting with network and software troubleshooting.

Key Responsibilities

• Provide remote help desk support (hardware, software, email, VPN)
• Install and configure Windows desktop environments
• Configure and support Microsoft 365, Exchange, and SharePoint environments
• Assist with onboarding/offboarding and user account management
• Monitor antivirus, backups, and endpoint protection tools
• Assist in setting up and supporting cloud services, DNS records, and remote access
• Troubleshoot wired/wireless networking, printers, and shared resources
• Document issues and solutions using a ticketing system

Qualifications

• Minimum 2 years of IT support or technician experience
• Excellent English communication (verbal and written) is a must
• Strong experience with:
• Windows OS administration
• Microsoft 365, Exchange Online, and SharePoint
• Remote desktop tools (e.g., NinjaOne Remote)
• Basic firewall, DNS, and VPN setup
• Working knowledge of:
• Cloud systems like Microsoft Azure / Entra ID
• Desktop imaging and backup tools (e.g., NinjaOne Backup)
• Comfortable learning and adapting quickly to new tools and workflows
• Experience with backup solutions, endpoint protection, and scripting (PowerShell or Bash) is an asset
• Tech certifications (CompTIA A+, ITIL, Microsoft, etc.) are a plus

Work Environment

• Fully remote, home-based role
• Independent, self-motivated working style required
• Reporting to a Canada-based lead technician
• All tools and platforms are provided digitally (Teams, M365, Remote Tools, Ticketing Platform)

Application Process

To apply, please submit your resume (no need to include a photo or age) and a short cover letter describing why you're a great fit for a remote support role with Marloss IT. Strong written English is a key part of the evaluation.

Marloss IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: Php Php180.00 per hour

Expected hours: 40 per week

Application Question(s):

• To support our DEI efforts in a male-dominated industry, please let us know: "Do you identify as a woman? (Yes / No / Prefer not to say)"

Language:

• Fluent English (Required)

Work Location: Remote