Customer Support Consultant

2 days ago

Robinsons Cyberscape Gamma by RL Commercial REIT Inc RCR Pasig Ortigas Center Pasig City Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year


CORE RESPONSIBILITIES 

  • Deliver professional and empathetic customer support 
  • Answer customer enquiries within a timely and accurate manner 
  • Understand client's needs, build rapport, and foster a positive customer relationship 
  • Communicating issues to various departments 
  • Create and manage customer orders, service call outs and warranty claims 
  • Inform and educate customers on our products and services 
  • Provide thorough solutions to customer issues 
  • Capture and process customer interaction information 
  • Set clear time frames and expectations on when responses will be received & followed up 
  • Attend training, maintaining up to date and relevant knowledge on products, services, and policies 
  • Provide a wide range of support to other team members and departments 
  • Ad-hoc duties as manager requires 

KEY CHALLENGES FOR THE ROLE 

  • Working within a high volume and dynamic environment 
  • Ability to successfully manage multiple competing priorities 
  • Handling simultaneously interactions across voice and digital channels 

EXPERIENCE & SKILLS REQUIRED 

Mandatory (Critical for the role) 

  • Exceptional customer service 
  • Ability to build relationships with diverse stakeholders 
  • Intermediate computer skills 

Desirable (Preferably for the role) 

  • Salesforce 
  • Previous experience in similar role 
  • Retail or Consumer product experience 
  • Office 365 

VALUES AND SOFT SKILLS REQUIRED 

Mandatory (Critical for the role) 

  • Excellent communication, organisation & time management skills 
  • Proactive with the ability to work independently and part of a team Time management and the ability to prioritis tasks. 
  • Sound conflict resolution and problem-solving skills 

Desirable (Preferably for the role) 

  • Team player who establishes strong working relationships and collaborates with others to achieve goals 
  • Time management and the ability to prioritis tasks. 
  • Strong initiative & tenacity 

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