Customer Service Representative

3 days ago

Manila, National Capital Region, Philippines Starfish Hiring Full time ₱250,000 - ₱500,000 per year

We're seeking organized and dedicated Customer Service Representatives to join our team, to service our network of businesses worldwide.

Requirements
  • Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts
  • Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level
  • Exceptional phone, email, and instant messaging communication proficiencies
  • Strong organizational and time management competencies
  • Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
  • Skilled in using word-processing software and spreadsheets, such as MS Office
  • Familiarity with online calendars and scheduling systems, such as Google Calendar
  • Proactive and confident demeanor with meticulous attention to detail
  • Able to work the night-shift.

Duties and Responsibilities

  • Handle both incoming and outgoing calls.
  • Address customer concerns promptly and effectively.
  • Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
  • Strive for customer satisfaction in every interaction.
  • Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and company policies.
  • Go the extra mile to actively engage with customers.
  • Perform miscellaneous tasks as needed.

Technical Requirements:

  • USB Headset
  • Functional Webcam
  • Functional Computer
  • Internet Service with a minimum speed of 25 Mbps via cable connection
Benefits
  • Comprehensive Health Insurance Coverage (HMO)
  • Performance-Based Incentive Programs
  • Embracing and Inclusive Workplace Culture
  • Continuous Upskilling and Development Opportunities
  • Full Work-From-Home Arrangement
  • Dedicated and Supportive Team Environment
  • Pathways for Professional Advancement
  • Engaging and Enjoyable Work Atmosphere

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