Customer Care Specialist

1 week ago

Mandaluyong Central Post Office, Philippines Premier Physic Metrologie Full time ₱250,000 - ₱500,000 per year
  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Handles customer complaints and inquiry, provides alternative solution and coordinate with the concerns department/s.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • Document customer interactions, compiling documents
  • Organize and maintain paper evidence and assures its filing kept in a fashioned way.
  • Coordinates with concerned dept. on the status of calibration, deliveries and customers concerns or request.
  • Promote company business and helps in prospecting customers.
  • Performs other tasks as may be assigned from time to time to ensure that company policies, procedures and business code of ethics are understood and complied with.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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