Customer Care Specialist

4 days ago

Muntinlupa Central Post Office P, Philippines FAST LOGISTICS Full time ₱150,000 - ₱250,000 per year

The Customer Care Specialist (CCS) plays a vital role in supporting revenue growth and enhancing customer experience at Fast Logistics. The CCS is responsible for booking management, handling customer inquiries and complaints, lead generation, and supporting commercial coordination. This role requires constant collaboration with the Sales and Operations teams to ensure seamless service delivery, customer satisfaction, and the identification of business opportunities. The CCS also serves as a subject matter expert for booking and customer support processes, ensuring accurate, timely, and customer-focused communication across all interactions.

The ideal candidate is a college graduate of any four-year course, preferably in Business or a related field, with at least one (1) year of relevant experience in customer service or logistics. They possess strong verbal and written communication skills, along with a pleasant phone presence. Proficiency in Microsoft Office and the ability to navigate internal systems such as ZOHO and other IT tools is required. They should be capable of managing and documenting customer interactions professionally and confidentially. Experience in lead generation and basic sales follow-through is an advantage, as well as the ability to work collaboratively with cross-functional teams. Knowledge of logistics, customer engagement practices, and CRM systems is also considered a plus.

Why Join us?

Joining our team means being part of a dynamic and growing organization that values Excellence, Customer Delight, Commitment, Innovation, and Teamwork.

We offer a supportive work environment where your skills and ideas are recognized and rewarded. With opportunities for professional development. Be part of a company that invests in its people and fosters a culture of excellence and integrity.

About FAST Logistics Group

With 50 years of experience, FAST stands at the forefront of end-to-end logistics and supply chain management in the Philippines. Leveraging their extensive network, they provide a comprehensive range of solutions, encompassing transport, warehousing, and selling distribution. FAST operates the largest warehouse footprint in the country, the largest fleet of trucking transport, and the widest selling and distribution network, with over 13,000 employees covering 94% of the country's provinces.

With a tech-forward mindset, FAST continues to pioneer innovation and solutions in all facets of Philippine logistics, ensuring that everything they do is future-proofed and continuously advancing.

For more information, visit

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service/Logistics: 1 year (Required)

Work Location: In person

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