Customer Care Specialist

2 days ago

Muntinlupa Central Post Office P, Philippines FAST LOGISTICS Full time ₱150,000 - ₱250,000 per year

The Customer Care Specialist (CCS) plays a vital role in supporting revenue growth and enhancing customer experience at Fast Logistics. The CCS is responsible for booking management, handling customer inquiries and complaints, lead generation, and supporting commercial coordination. This role requires constant collaboration with the Sales and Operations teams to ensure seamless service delivery, customer satisfaction, and the identification of business opportunities. The CCS also serves as a subject matter expert for booking and customer support processes, ensuring accurate, timely, and customer-focused communication across all interactions.

The ideal candidate is a college graduate of any four-year course, preferably in Business or a related field, with at least one (1) year of relevant experience in customer service or logistics. They possess strong verbal and written communication skills, along with a pleasant phone presence. Proficiency in Microsoft Office and the ability to navigate internal systems such as ZOHO and other IT tools is required. They should be capable of managing and documenting customer interactions professionally and confidentially. Experience in lead generation and basic sales follow-through is an advantage, as well as the ability to work collaboratively with cross-functional teams. Knowledge of logistics, customer engagement practices, and CRM systems is also considered a plus.

Why Join us?

Joining our team means being part of a dynamic and growing organization that values Excellence, Customer Delight, Commitment, Innovation, and Teamwork.

We offer a supportive work environment where your skills and ideas are recognized and rewarded. With opportunities for professional development. Be part of a company that invests in its people and fosters a culture of excellence and integrity.

About FAST Logistics Group

With 50 years of experience, FAST stands at the forefront of end-to-end logistics and supply chain management in the Philippines. Leveraging their extensive network, they provide a comprehensive range of solutions, encompassing transport, warehousing, and selling distribution. FAST operates the largest warehouse footprint in the country, the largest fleet of trucking transport, and the widest selling and distribution network, with over 13,000 employees covering 94% of the country's provinces.

With a tech-forward mindset, FAST continues to pioneer innovation and solutions in all facets of Philippine logistics, ensuring that everything they do is future-proofed and continuously advancing.

For more information, visit

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service/Logistics: 1 year (Required)

Work Location: In person

  • Customer Care Specialist

    2 weeks ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱300,000 - ₱600,000 per year

    We seek for a dedicated Customer Care Specialist and Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle...

  • Customer Care Supervisor

    1 week ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    We seek for a dedicated Customer Care Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Customer Care Officer

    7 days ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    We seek for a dedicated Customer Care Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Customer Care Specialist

    2 weeks ago

    Mandaluyong Central Post Office, Philippines Premier Physic Metrologie Full time ₱250,000 - ₱500,000 per year

    Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.Handles customer complaints and inquiry, provides alternative solution and coordinate with the concerns department/s.Establish and maintain...

  • Customer Care Specialist

    2 weeks ago

    Makati Central Post Office P, Philippines Primus@Knowledge Specialists, Inc. Full time ₱144,000 - ₱240,000 per year

    o Excellent communication and interpersonal skills.o Strong organizational and time-management abilities.o Analytical skills to assess lead quality and track performance metrics.o Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.o Excellent verbal and written communication skills (Filipino and English)Job...

  • Customer Care Specialist-1

    2 days ago

    Lapu-Lapu City P, Philippines Dynata Full time ₱250,000 - ₱500,000 per year

    Customer Care SpecialistWe are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.Key...

  • Customer Relations Specialist

    1 week ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    We seek for a dedicated Customer Relations Specialist and Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll...

  • Key Accounts Specialist- South GMA

    4 weeks ago

    Muntinlupa, Philippines GB Vision Care Inc. Full time

    About the role As a Key Accounts Specialist is primarily responsible in managing directly the accounts under his/her territory at the following areas: South Greater Manila Area (Makati, Pateros, Taguig, Muntinlupa, Las Pinas, Paranaque). This full-time role is crucial in ensuring the success and growth of our business through strong client relationships and...

  • Customer Care Representative

    4 weeks ago

    Muntinlupa, Philippines Metacom Business Process Outsourcing Solution Inc. Full time

    Provide exceptional customer service support via phone, email, and chat. Resolve customer inquiries and issues effectively and efficiently. Maintain accurate and detailed records of customer interactions. Collaborate with team members to enhance service delivery. Assist in the improvement of customer care processes and protocols. Requirements Educational...

  • Supervisor Global Customer Care

    2 weeks ago

    Muntinlupa, Philippines Fadv Full time

    Supervisor, Global Customer Care – Premier Accounts Make an impact. Lead with purpose. Grow with us. Are you a people‑first leader who thrives in fast‑paced environments and loves turning challenges into opportunities? Join our Global Customer Care team as a Supervisor for Premier Accounts , where you’ll lead a high‑performing team of 10–15...