Customer Account Representative

3 days ago

Quezon City, National Capital Region, Philippines Sourcefit Full time ₱250,000 - ₱500,000 per year

Position Summary:

The Customer Account Representative & Billing Agent plays a dual role in ensuring a positive customer experience while maintaining accurate and organized financial records. The role is responsible for providing prompt and professional customer account support through various communication channels, while assisting the accounting team with daily bookkeeping, invoicing, and reconciliation tasks.

Job Details:

  • Work from Home
  • Monday to Friday | Possible Shifts:
    9 PM to 6 AM Manila Time
    10 PM to 7 AM Manila Time
    11 PM to 8 AM Manila Time

Key Responsibilities:

  • Manage and prioritize Accounts Receivable (AR) tickets and emails, ensuring timely follow-up and resolution of account issues.
  • Respond promptly and professionally to customer inquiries, complaints, and requests with empathy and a focus on resolution.
  • Process customer orders, invoices, payments, and account updates accurately and efficiently.
  • Collaborate with internal teams to resolve service and accounting matters in a timely manner.
  • Identify and recommend process improvements to enhance customer service and operational efficiency.
  • Maintain detailed and accurate records of customer interactions, account activities, and related documentation within company systems.
  • Record working hours, breaks, lunches, and any applicable overtime accurately in the time clock system, requesting supervisor approval for adjustments as needed.
  • Submit time-off requests in advance for management review and approval.
  • Adhere to company policies, procedures, and attendance standards as outlined in the Employee Handbook.

Qualifications:

  • Bachelor's degree holder, or high school graduate with relevant working experience.
  • Previous experience in customer service and accounts receivable or billing support preferred.
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
  • Experience with accounting or ERP software (e.g., NetSuite) is an advantage.
  • Strong attention to detail, organization, and time management skills.
  • Excellent communication and active listening skills, with the ability to adjust communication style for technical and non-technical audiences.
  • Demonstrated problem-solving skills with sound judgment and ability to handle sensitive or confidential matters.
  • Reliable, punctual, and able to perform effectively under pressure while meeting productivity goals.
  • Strong teamwork and collaboration skills, with the ability to escalate and resolve complex issues appropriately.
  • Demonstrates accuracy, thoroughness, and commitment to process improvement and quality outcomes.
  • Typing speed of 40 WPM or higher.

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