Operations Supervisor I

Job Summary:

The successful candidate is responsible for overseeing, mentoring and developing a pool of talented Customer Insights Analysts supporting various RX business units. The role will involve planning, organizing and managing of all Reed Exhibitions events' post-show surveys and other show-related, survey-related and insights-related deliverables and will be accountable in ensuring quality and timely output are provided to various RX teams.

The supervisor will help execute the following, but not limited to, Employee Performance Management, Training & Development and Reporting. He/she will also be responsible for effectively and efficiently completing all projects and tasks through effective project and stakeholder management.

Accountabilities:

Strategic Partnership with Various Stakeholders

• Ensure a proactive and consultative relationship with all business units supported

• Monitor shows and constantly partner with stakeholders in terms of activities team will support

• Continuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team members

Employee Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc

• Facilitate Employee growth, training and progress through various means

• Develop and implement PIP if performance is not adequate

• Lead regular teambuilding activities including strategic planning, RE Cares, etc.

• Approve and monitor daily team attendance through HR Teamware

• Attrition – maintain annualized negative attrition at or below 10%

• Regularly review the needs of employees

• Help, discuss, evaluate and resolve personal and work issues among team members

• Inform and monitor employees during times of crisis or disaster to assess situation

• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit regular operation performance status reports to local RX leadership and stakeholders

• Produce monthly performance update and other relevant reports to BU stakeholder

Operational Improvement

• Stakeholder Management – conduct regular operations review and execute action items agreed with the business unit

• Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.

• Receive, review and monitor and manage workload and assignments of the team

• Manage stakeholder expectations regarding deadlines, quality and efficiency

• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions

• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations

• Operations Standard – support compliance with established processes

Qualifications/Requirements:

• Must possess at least a Bachelor's/College Degree in marketing, business management or other related fields

• Must have at least 5 years' of working experience in the similar capacity, but preferably in data analytics, market analysis, market surveys, statistics, and the likes

• Knowledge in statistical and research tools a big plus

• Applicants must be willing to work in flexible/rotating schedule depending on business needs

• Strong knowledge in Microsoft Word, Excel and PowerPoint

• Strong analytical, quantitative and deductive reasoning skills

• Good communicator and strong presentation skills

• Strong written and verbal communication, problem solving, project management and delegation skills

• Organized and very systematic in handling tasks at hand

• Project and time management skills demonstrated by the ability to manage a number of projects at the same time

• Strong commitment to performance and team success

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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