Supervisor I, Operations Management

Accountabilities:

Training and Development Phase

• Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
• Shadow current Sales Supervisors and participate in peer mentorship and observation sessions .
• Complete role-specific simulations and assessments for SDR, AM/AE, and Lead Gen functions

Sales Leadership Preparation

• Learn to manage day-to-day operations of a sales team, including performance monitoring, coaching, and reporting
• Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards
• Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity

After Deployment

• Assist the Sales Manager/RSM in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team (New Business and/or Retention)
• As part of implementing sales and marketing campaigns: ensure data accuracy and completeness for assigned campaigns, assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.

• Leads collaboration with the Sales Support Administrators in providing before and after sales support

• Leads collaboration with Marketing Representatives/Teams including Segment Leaders on relevant research, campaigns and projects

• Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
• Keeping track of inventory is a common responsibility. This is typically not something a sales representative would do. The sales supervisor also has control over discounts for certain customers, price changes, deals, promotions, etc.
• A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
• Responsible for the performance and development of the Sales Consultants.
• Coordinate with the Sales Manager/RSM to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
• Prepare action plans by individuals, as well as by team for effective search of sales leads and prospects.
• Effectively communicate with the Sales Manager/RSM to understand training and development needs and to provide insight for the improvement of the Consultants' sales performance.
• Provide timely, accurate prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Maintain accurate records of all pricings, sales and activity reports submitted by the Sales Consultants.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Ensure that all Business Sales Consultants meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
• Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
• Conduct regular coaching and counseling with direct reports to build motivation in service efficiency and selling
• Other projects, tasks and duties as assigned

Qualifications:

• Must possess at least a Bachelor's/College Degree, any field
• Preferably with at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
• Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Amenable to working in Graveyard Shift
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional Requirements for Internal Candidates:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

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