Current jobs related to itsm engineer - Makati City, National Capital Region - Trends Group, Inc.

  • Junior ITSM Administrator I

    7 days ago

    Makati City, National Capital Region, Philippines Lendi Group Full time ₱900,000 - ₱1,200,000 per year

    Company Description Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • Junior ITSM Administrator I

    5 days ago

    Makati City, National Capital Region, Philippines Lendi Group Full time ₱40,000 - ₱60,000 per year

    Company DescriptionLendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • DevOps Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Peregrine Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryAs a DevOps Engineer, you will provide front-line support for Financial Market applications by managing incidents, changes and services using ITSM frameworks and tools. You will enhance system reliability through regular monitoring, providing alerts and incident management, collaborating with cross-functional teams to resolve production issues...

  • ServiceNow Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Michael Page Full time $104,000 - $130,878 per year

    Competitive compensation packageWork with a global Fortune 500 companyAbout Our ClientThe hiring organization is an energy company has operated in the Philippines for over a century, distributing fuel products and lubricants through a nationwide network. It also runs a global business support center and actively contributes to community development and...

  • DevOps Engineer

    4 days ago

    Makati City, National Capital Region, Philippines DILLINGER 1903 Full time ₱720,000 - ₱1,080,000 per year

    Work Address: MakatiWork Set-up: HybridWork Schedule: Night ShiftWork Type: Full-TimeJOB SUMMARY: As a DevOps Engineer, you will provide front-line support for Financial Market applications by managing incidents, changes, and services using ITSM frameworks and tools. You will enhance system reliability through regular monitoring, providing alerts and...

  • Security Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time $104,000 - $130,878 per year

    We are seeking a skilled and motivated Security Engineer to join our Enterprise Security and Access team, focusing on the implementation and operational support of SailPoint IdentityNow. This role involves designing, configuring, and maintaining identity governance workflows, ensuring secure and compliant access across the organization.Key...

  • ServiceNow Manager

    4 days ago

    Makati City, National Capital Region, Philippines HRTX Full time ₱1,500,000 - ₱3,000,000 per year

    Role Responsibilities:Oversee the end-to-end design and implementation of ServiceNow solutions Development of ITSM & custom modules in ServiceNow Platform following best development practices Lead a high-performance team of 1520 developers, architects, and consultants Strong hands-on ServiceNow implementation or development experience with minimum 3...

  • IT Service Manager Technical Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱3,600,000 per year

    Responsibilities· Requirements Gathering & Analysis:o Elicit, analyze, and document business requirements for ServiceNow enhancements and new implementations.o Collaborate with IT and business stakeholders to understand needs and translate them into functional specifications.o Conduct gap analyses and identify opportunities for process improvements within...

  • IT Service Manager Technical Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Page Outsourcing RPO APAC for Sealed Air Full time ₱96,000 - ₱240,000 per year

    Responsibilities· Requirements Gathering & Analysis:o Elicit, analyze, and document business requirements for ServiceNow enhancements and new implementations.o Collaborate with IT and business stakeholders to understand needs and translate them into functional specifications.o Conduct gap analyses and identify opportunities for process improvements within...

  • Urgent ServiceNow Developer(Mid to Manager level)

    4 days ago

    Makati City, National Capital Region, Philippines KPMG R.G. Manabat & Co. Full time ₱900,000 - ₱1,200,000 per year

    Role: ServiceNow Developer(Mid to Manager level)Office: Makati (hybrid)Work days: Mon to Fri (DayShift)Note: Role is Open for a Mid level to a Manager levelMandatory technical skills:3 to 10+ years of hands-on ServiceNow experience, with expertise in ITSM, CMDB, Knowledge Management, Reporting/Analytics, and custom app development using App Engine.Service...

itsm engineer

2 weeks ago

Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

I. PURPOSE

The ITSM Engineer supports the development and refinement of IT Service Management under the guidance of the Optimization and Support Lead. He/she participates in client workshops, assists in gathering requirements, and gains hands-on experience in ITSM processes. Additionally, he/she executes adjustments and refinements based on feedback, actively engages in learning opportunities, and collaborates with team members to ensure timely delivery of ITSM initiatives.

II. DUTIES AND RESPONSIBILITIES

A. General

  • Accomplishes all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
  • Follows effective and efficient processes and comply with escalation protocols.
  • Contributes to the knowledge and information relevant to Systems and Platforms.
  • Participates in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.
  • Complies with company policies, guidelines, standards, and procedures.
  • Professionally represents Trends management; enriching client relationships and providing expertise, composure, and competence.
  • Collaborates with team members in creating initial drafts of documentation, including specifications and optimization guidelines.
  • Receives information from Technical Groups and Sales Group/s Solutions Architects.

Platform Support and Administration

  • Optimizes updates and/or changes for ITSM development.

Availability Management

  • Identifies and resolves availability incidents or performance degradation issues.
  • Maintains regular maintenance and updates of ITSM to ensure stability and reliability.
  • Performs routine maintenance activities, such as software updates, patches, and system configurations, under the guidance of the Optimization and Support Lead.
  • Learns and applies availability management best practices and procedures to ensure the reliability and stability of IT Service Management.
  • Documents availability management processes and procedures, and in developing and maintaining ITSM.

Service Catalog Management

  • Maintains and updates entries in the service catalog following established procedures and guidelines.
  • Promotes awareness of the service catalog among internal teams and stakeholders.

Service Level Management

  • Follows key metrics defined in the Service Level Agreement (SLA).

Operational Level Management

  • Follows key metrics defined in the Operational Level Agreement (OLA).
  • Collects, analyzes data and identifies areas for improvement.
  • Addresses performance issues and implements corrective actions.
  • Adheres to set targets and Operational Level Agreements (OLA) with the internal customers.

Member of the Internal Change Advisory Board and Project Implementation Team

  • Executes tasks and activities to support the implementation of approved changes and projects

Configuration Management

  • Documents configurations for the ITSM artifacts under the guidance of the Lead.

Provides 1st Level Support to internal customers.

  • Responds to support tickets and inquiries in a timely manner.
  • Performs basic troubleshooting and issue triage.

Access Management

  • Receives information on the authorizations of users' right to access internal infrastructure, platforms, and technical security controls, while preventing access to non-authorized users.
  • Executes policies defined in Information Security Management.

Incident Management

  • Drafts Incident Report if applicable.
  • Investigates and resolves incidents affecting IT Service Management.
  • Tests and validates ITSM to ensure functionality and effectiveness, helping to identify and address any issues or gaps in detection capabilities.
  • Provides insight in post-incident reviews and analysis to help identify opportunities for process improvements and enhancements to ITSM methodologies.

IT Asset Management

  • Contributes to maximizing value, controlling costs, managing risks of assets to meet regulatory and contractual obligations of the Managed ICT Service.

IT Operations Management

  • Implements all automated solutions.
  • Continuous documentation of IT Service Management that has been improved/optimized.
  • Optimize best practices for resource management and utilization.

Problem Management

  • Implements corrective actions and preventive measures under the guidance of the Optimization and Support Lead.
  • Receives information on the causes of incidents in internal IT Service Management.

Process Management

  • Receives information related to the enforcement, monitoring, measurement, and continual improvement on the process areas related to internal infrastructure, platforms, and technical security controls needed for Managed ICT Service delivery.

III. QUALIFICATIONS

A. Minimum Education

  • Bachelor's degree in information systems, Information Technology (IT), Computer Science, Engineering, or other technical / IT field

B. Minimum Experience/Training

  • At least 1-2 years of working experience in Information Security Engineering or underwent the MICTS Cadetship Program.
  • Familiarity with the following technology/solutions:

o ITSM (ServiceNow, ManageEngine ServiceDeskPlus, Freshdesk, etc..)

  • Familiarity with Mitre Attack framework
  • Comfortable working on computer networking, information security, and understanding security threats based on different scenarios.
  • Preferably but not required training and certification:

o ISMS LA

o ITIL Foundation

  • o Application support management

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • working experience in Information Security Engineering: 1 year (Preferred)

License/Certification:

  • ISMS LA, ITIL Foundation certifications (Preferred)

Work Location: In person