ServiceNow Manager

14 hours ago

Makati City, National Capital Region, Philippines KPMG Philippines Full time ₱2,000,000 - ₱2,500,000 per year

Role Responsibilities:

  • Oversee the end-to-end design and implementation of ServiceNow solutions
  • Development of ITSM & custom modules in ServiceNow Platform following best development practices
  • Lead a high-performance team of 15–20 developers, architects, and consultants
  • Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
  • Creating technical design document and writing Unit test cases
  • Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential.
  • ServiceNow implementation of HRSD/CSM module
  • ServiceNow upgrade hands-on
  • Very good knowledge of the ITSM process
  • Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
  • Exceptional Interpersonal Skills & Ability to work Independently and with a team

Requirements:

  • Candidate should have the ability to perform in a dynamically changing environment
  • 10+ years of hands-on ServiceNow experience, with expertise in ITSM, CMDB, Knowledge Management, Reporting/Analytics, and custom app development using App Engine.
  • Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
  • Strong track record of leading complex ServiceNow deployments with multiple stakeholders
  • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work

Must-Have Certifications

  • ServiceNow Certified System Administrator (Mandatory)
  • ServiceNow Certified Implementation Specialist (ITSM or HRSD, Mandatory)
  • ITIL v3/v4 Foundation (Mandatory)
  • ServiceNow Certified Application Developer (Preferred)

Experience & Background

  • B-Tech/BCA/MCA
  • 10–15 years in IT, with 10+ years focused on ServiceNow implementation, customization, and integration.
  • Minimum 3 years of implementation/customization experience on ServiceNow
  • ITIL/ServiceNow certifications will be an added advantage.
  • 5+ years managing ServiceNow teams, delivering complex ESM projects for global clients
  • Exposure on Service Now integration protocols with other application/systems
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Knowledge of web based development languages; specifically JavaScript, Ajax
  • Exposure of ITSM Framework and ITIL
  • Excellent Communication Skills
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