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Customer Engagement Manager

2 weeks ago

Taytay, Philippines Roche Full time ₱1,500,000 - ₱2,500,000 per year

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Customer Engagement Manager at Roche, you will play a key role in driving our vision of delivering value through excellence in customer engagement. You will work closely with in-field cross-functional teams to strengthen account planning, build commercial capabilities, and foster a culture of collaboration and continuous learning. This is an exciting opportunity to shape strategies, coach teams, and support innovative ways of working in a dynamic healthcare environment.

The Opportunity

  • Drive and support account planning by coordinating regional meetings, shaping strategies, setting goals, and analyzing performance to identify growth opportunities.

  • Design and implement skills and capability development initiatives to enhance customer engagement and commercial excellence.

  • Coach individuals and teams in the field, supporting preparation, execution, and feedback for impactful customer interactions.

  • Act as a leader in the matrix, forming and guiding cross-functional teams to deliver on customer development plans and business priorities.

  • Champion the effective use of digital and data-driven tools (such as EpiCX and CRM systems) to enable customer-centric engagement.

  • Foster collaboration, trust, and accountability across teams while driving continuous improvement and learning.

  • Stay ahead of market and environmental trends to ensure the field teams are equipped with the right skills for today and the future.

Who You Are

  • You hold a University degree (medical sciences or marketing preferred), at least 7 years of relevant experience, and LIF certification (MGU or equivalent).

  • You have extensive experience in healthcare customer engagement (commercial, medical, or access) and a strong understanding of the Swedish healthcare system.

  • You are skilled at coaching, mentoring, and enabling individuals and teams to perform at their best.

  • You bring strong analytical, organizational, and project management skills, with the ability to translate insights into action.

  • You are an excellent communicator who builds trust, manages stakeholders effectively, and can navigate complex environments.

  • You are fluent in Swedish and English, and you are confident using digital platforms and tools to drive engagement.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.