Call Center Agent

2 weeks ago

Pasig, National Capital Region, Philippines TASK AGENCIES INC Full time

About the role

Join the dynamic team at TASK AGENCIES INC' as a full-time Call Center Agent. This exciting role will have you at the forefront of customer service, providing high-quality support to clients in the financial services sector. With a focus on building strong relationships and delivering exceptional service, you'll be an integral part of the company's mission to exceed customer expectations.

What you'll be doing

  1. Respond to inbound customer inquiries via phone, email, and chat
  2. Resolve customer issues and complaints in a professional and timely manner
  3. Gather and document customer information to assist with troubleshooting and account management
  4. Provide product information and guidance to customers
  5. Maintain accurate records and documentation of customer interactions
  6. Collaborate with cross-functional teams to ensure seamless customer experience
  7. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably in the financial services industry
  2. Strong communication and interpersonal skills, with the ability to effectively engage with customers
  3. Excellent problem-solving and critical thinking abilities
  4. Proficiency in using computer systems and software applications
  5. Fluency in English, both written and verbal
  6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  7. A commitment to providing exceptional customer service and creating positive experiences

What we offer

At TASK AGENCIES INC', we are dedicated to creating a supportive and inclusive work environment that allows our employees to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Our company culture is focused on collaboration, innovation, and work-life balance. Join our team and be a part of a dynamic and growing organisation.

About us

TASK AGENCIES INC' is a leading provider of call centre and customer service solutions, serving clients across various industries. With a strong focus on delivering exceptional service, we have established a reputation for excellence and innovation. Our team of dedicated professionals are committed to driving customer satisfaction and contributing to the success of our clients.

Apply now and become a part of our dynamic team

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