Call Center Agent

4 hours ago

Pasig, National Capital Region, Philippines CPI Management Services Full time

About the role

CPI Management Services is seeking an enthusiastic and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our valued clients. This is a full-time role based in our Pasig City office, offering a competitive salary and benefits package.

What you'll be doing

  • Handling inbound customer calls and inquiries with professionalism and empathy
  • Responding to customer requests and resolving issues in a timely and effective manner
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to improve customer satisfaction and recommend process improvements
  • Adhering to call quality standards and key performance metrics
  • Participating in team meetings and training sessions to continuously develop your skills

What we're looking for

  • At least 1 year of experience in a customer service or call center environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to effectively address customer inquiries
  • Proficient in English, both written and verbal
  • Familiarity with customer relationship management (CRM) systems and data entry
  • A positive, friendly, and patient attitude with a commitment to delivering exceptional customer service

What we offer

At CPI Management Services, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance coverage
  • Paid time off and holidays
  • Opportunities for career advancement and professional development
  • A vibrant and supportive company culture

About us

CPI Management Services is a leading provider of customer service and contact center solutions. With a team of dedicated professionals, we deliver exceptional service to our clients and their customers. Our mission is to exceed expectations, drive innovation, and foster a collaborative work environment where our employees can thrive.

Apply now to become a part of our growing team

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