Call Center Agent- Non-voice 1day Process

5 days ago

Pasig, National Capital Region, Philippines CPI Management Services Full time

About the role

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team at CPI Management Services' office in Pasig City, Metro Manila. As a non-voice Call Center Agent, you will be responsible for handling various customer inquiries and requests through digital channels, ensuring efficient and effective customer service. This is a full-time position, offering the opportunity to be part of a thriving organisation committed to exceeding customer expectations.

What you'll be doing

  1. Respond to customer inquiries and requests via digital channels such as email, chat, and social media
  2. Provide accurate and timely information to customers, addressing their concerns and resolving issues efficiently
  3. Maintain a high level of professionalism and empathy when interacting with customers
  4. Collaborate with cross-functional teams to ensure seamless customer experiences
  5. Maintain detailed records and documentation of customer interactions
  6. Continuously develop your product knowledge and customer service skills to enhance your performance

What we're looking for

  1. Excellent communication and interpersonal skills, both written and verbal
  2. Strong problem-solving and critical thinking abilities to handle customer inquiries effectively
  3. Proficiency in using digital communication tools and technologies
  4. Demonstrated customer service experience, preferably in a call centre or similar environment
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. Commitment to providing exceptional customer service and a keen interest in contributing to the company's success

What we offer

At CPI Management Services', we are dedicated to creating an environment where our employees can thrive. We offer a range of benefits, including:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness programmes
  3. Opportunities for career development and training
  4. Supportive and collaborative team culture
  5. Flexible work arrangements and a focus on work-life balance

About us

CPI Management Services' is a leading provider of call centre and customer service solutions, serving a diverse range of clients across various industries. Our mission is to deliver exceptional customer experiences that drive business growth and customer loyalty. With a strong focus on innovation and continuous improvement, we are committed to empowering our employees and fostering a culture of excellence.

If you are excited to be a part of our dynamic team and contribute to our success, we encourage you to apply now.

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