Technical Trainer

2 weeks ago

Taguig, National Capital Region, Philippines Ascendion Full time ₱40,000 - ₱80,000 per year

About the Role
: The Technical Training Specialist will develop and implement training strategies to enhance the skills and knowledge of our team members, ensuring they are equipped to meet the needs of our customers effectively.

Responsibilities
:

  • Develop technical training strategy for department.
  • Establish training criteria and grading scales.
  • Identify the learning needs, goals, and objectives. Understand the audience and their existing knowledge and skills.
  • Plan the learning objectives, assessment tools, content, and delivery methods. Create a detailed blueprint for the training program.
  • Shared responsibility for research of the content on the Knowledge Management tool. This is the sole source of information that the stakeholders, and partners, utilize to help internal Albertsons Customers (retail and backstage personnel).
  • Serve as second level resource (SME) for the stakeholders, partners, and customers for the more difficult questions and problems.
  • Create and assemble the content and learning materials based on the design plan. This includes writing, designing, and producing the training materials.
  • Develops curriculum and utilizes training needs analysis and instructional design for different training needs. (Project, Third Party, Up-skill etc.)
  • Document and maintain industry standards for technical training.
  • Facilitates and conducts instructor-led, face-to-face and online/virtual training classes.
  • Create training documentation, such as job aids, handouts, presentations, LMS and Web Training pages, videos, WBT Courses based.
  • Follows up with New-Hires on a weekly and monthly basis and provide recommendations to the Managers and Supervisors on the status of the New-Hires. This includes verifying ticket accuracy, proper call resolution etc.
  • Produce training reports on a weekly, monthly, and quarterly basis. Reports will be designed and created according to the needs of the requestor.
  • Deliver the training to the target audience. This phase involves scheduling, logistics, and actual delivery of the training.
  • Assess the effectiveness of the training program. This includes both formative evaluation (ongoing feedback during the process) and summative evaluation (final assessment after the training is completed).
  • Provide management with performance-based training evaluations.
  • Flexibility with schedule to ensure availability for meetings, and any special project.
  • Involved in the recruitment process.
  • Performs other work duties as assigned.

Qualifications
:

  • 4 year degree and/or equivalent combination of education or work experience.

Required Skills
:

  • 1-2 years of Classroom Training experience, required.
  • 1-2 years of Communication Training, required.

Preferred Skills
:

  • 1-2 years of Contact Center experience, preferred.

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