Client Relations Associate

2 days ago

Mandaluyong City, National Capital Region, Philippines Focus Global Pte. Ltd. Full time $40,000 - $60,000 per year

The Client Relations Associate is accountable for sales ordering and after-sales transactions and shall help the company build successful and long-term relationships with our customers by delivering high quality after-sales service that exceeds expectations.

Main Duties and Key Responsibilities:

  • Processing order entries and product configurations; preparing documents needed for all delivery, service and installation schedules.
  • Coordinating material demand of new orders and inquiries with Inventory Planner and Production Head.
  • Ensuring proper coordination with clients, sales associates and service team regarding after-sales service issues and schedules.
  • Identifying optimal solutions to customer concerns and ensuring prompt resolution to customer complaints and requests.
  • Recommending strategies that would improve the quality of service, productivity and profitability
  • Evaluating service quality and customer satisfaction using identified service metrics.

Job Qualifications:

  • Graduate of any Bachelor's Degree. New Grads and Experienced Team Members welcome to apply
  • Experience in customer care and service is a plus
  • Experienced in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
  • Must have excellent communication, customer service, and people skills.
  • Must be patient, hardworking and can work well under pressure.
  • Must have the ability to collaborate effectively with cross-functional teams

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