Assistant Manager-Back Office-Underwriting Support

2 weeks ago

Manila, National Capital Region, Philippines EXL Full time ₱600,000 - ₱800,000 per year

Performance parameters

  • Service Level Agreement
  • Quality and productivity Improvement as per agreed Key Performance Indicators
  • AHT as per agreed KPIs
  • Process performance
  • Level of subject matter expertise – To be able to support team queries

Any other essential function that may occur from time to time as directed by the Supervisor

Role/Responsibility- Upskill and manage team performance at an hourly/daily/weekly/monthly level

  • Manage teams and ensure AHT, quality and productivity targets are met
  • Motivate team members and control attrition
  • Complaint and escalation management
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame
  • Client Interaction, where required – Daily/Weekly/Monthly
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Collect and provide data required for various audits like GI/Internal Audit
  • Effectively manage queue and balancing of work loads

Competencies & Skills

  • Prior Team lead Experience preferably International Inbound CSRs
  • Knowledge of the function, process and systems
  • Coaching and Feedback ability
  • Clear written and verbal communication
  • Effective operations management
  • Excellent problem-solving skills

Values & Behavior

  • Leadership, determined, resilient, perseverant and persistent
  • Customer Service Orientation
  • Quality Orientation
  • Empathy for effective on the job coaching and feedback

Education Requirements

  • Bachelor's Degree is preferred
  • Graduated with a minimum of an Associate's Degree from an accredited institution if Supervisory experience in the field is more than a year full supervisor experience

Work Experience Requirements
Minimum 3 years of work experience in Business Process Off-shoring. Should have at least one year of supervisory experience in international Voice business, preferably in US client domain and Insurance industry.

  • Manager, Underwriting

    1 week ago

    Manila, National Capital Region, Philippines Point Full time $90,000 - $120,000 per year

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People:Our mission at Point is to...

  • Manager, Underwriting

    1 week ago

    Manila, National Capital Region, Philippines Point Digital Finance Full time ₱2,000,000 - ₱2,500,000 per year

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...

  • Underwriting Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines PGA Sompo Insurance Corporation Full time ₱250,000 - ₱400,000 per year

    Assisting in underwriting assessment of non-life Insurance lines particularly Fire, Marine and Casualty.

  • Underwriting Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Global Full time ₱2,000,000 - ₱2,500,000 per year

    Lead with Precision, Empower with ExpertiseCommand excellence in Non-QM underwriting and drive success across global lending operations. Take your mortgage career to new heights without leaving home. As a seasoned leader in underwriting, you'll guide a team of experts, ensure compliance excellence, and make data-driven lending decisions that influence global...

  • Underwriting Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time ₱120,000 - ₱180,000 per year

    Lead with Precision, Empower with Expertise Command excellence in Non-QM underwriting and drive success across global lending operations. Take your mortgage career to new heights without leaving home. As a seasoned leader in underwriting, you'll guide a team of experts, ensure compliance excellence, and make data-driven lending decisions that influence...

  • Financial Lines Underwriter

    2 weeks ago

    Manila, National Capital Region, Philippines CXC Full time ₱500,000 - ₱1,500,000 per year

    This role is responsible for evaluating and managing financial risks for non-life insurance products, particularlyfinancial lines.The position leverages strongfinancial and analytical skillsto assess the financial health of clients. Full underwriting training will be provided to support career development into a specialist underwriting...

  • Underwriter, COR Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Onity Group Inc. Full time ₱600,000 - ₱800,000 per year

    Job DescriptionPOSITION SUMMARY:The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness.Job Functions And ResponsibilitiesReview and analyze the mortgage loan application to ensure eligibility, accuracy,...

  • Underwriter, COR Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Onity Full time ₹900,000 - ₹1,200,000 per year

    DescriptionPOSITION SUMMARY:  The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness.JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy,...

  • Title Insurance Underwriter

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Precision. Integrity. Confidence-Built Into Every Title. Behind every successful investment is a sharp eye for detail and a commitment to accuracy. Join a team that protects what matters most-ensuring smooth transactions, reliable coverage, and client confidence in every title decision. Here, your expertise in title underwriting helps power international...

  • Back Office Sales Manager

    2 weeks ago

    Manila, National Capital Region, Philippines emnify Full time ₱1 - ₱2 per year

    Back Office Sales Manager (Manila)Your Role:As part of an international team the Backoffice Sales Manager, acts as the operational backbone of our commercial organization. Your primary goal is to ensure that customer contracts and commercial agreements are correctly implemented once all required approvals are in place.You will work closely with Sales...