Data & Transaction Management, Manager

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.

Role: Data & Transaction Management, Manager

The Data Transaction Management (DTM) Manager is responsible for leading a team that oversees critical data-related processes, including data collection, transaction monitoring and review, file notes management, and periodic reviews. This role ensures that all relevant data and documentation are accurate, complete, and compliant with both statutory regulations and client-specific requirements. The Manager will play a key role in maintaining operational integrity, driving process improvements, and supporting

the delivery of high-quality shared services.

Key Duties and Responsibilities

• Build, lead, and manage the DTM team to deliver efficient and compliant data support services.
• Coordinate with internal stakeholders to manage expectations and ensure service delivery meets client needs.
• Maintain awareness of regulatory changes and ensure team practices remain compliant.
• Oversee daily operations related to data collection, transaction review, and documentation management.

Data Collection

• Document and implement standardized data collection procedures across client accounts and internal operations.
• Ensure timely and accurate gathering of required data from various sources including client submissions, internal systems, and
• third-party platforms (e.g., online banking access for data collection of monthly bank statements).
• Validate completeness and consistency of collected data before integration into operational workflows.
• Coordinate with stakeholders to clarify data requirements and resolve discrepancies.
• Maintain secure and organized data repositories in compliance with company and regulatory standards.

Transaction Monitoring and Review

• Oversee periodic monitoring of transactions to ensure accuracy, completeness, and compliance with internal and statutory requirements.
• Document and implement transaction review checklists, escalation protocols and operational workflows.
• Review flagged or exceptional transactions based on agreed criteria and coordinate with relevant teams or client offices.
• Collaborate with relevant teams or client offices to ensure alignment with internal controls and audit standards.

File Notes Review and Management

• Document and implement guidelines for creating, updating, and archiving file notes related to client transactions and service activities.
• Oversee periodic reviews of file notes to ensure relevance, clarity, and compliance with documentation standards.
• Train team members on proper documentation practices and ensure consistent application across the team.
• Coordinate with relevant teams or client offices for any updates, concerns, queries or any assistance needed.

Periodic Reviews

• Plan and execute scheduled audits of client and internal data to verify accuracy, completeness, and compliance.
• Develop audit templates and reporting formats to standardize review processes.
• Document findings and coordinate remediation efforts with relevant team or client offices.
• Track audit outcomes and maintain logs for internal or external reporting purposes, as applicable.
• Recommend process enhancements based on audit insights and recurring issues.

Qualifications and Skills

• Bachelor's degree in Business Administration, Banking and Finance, Data Management, or a related field.
• Minimum of 5 years of experience in data operations, compliance, or shared services, with at least 2 years in a leadership role.
• Strong understanding of data governance, compliance standards, and operational workflows.
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage teams, prioritize tasks, and drive performance.
• Experience working in a client-facing or service-oriented environment is a plus.
• Proficient in using Microsoft Office Tools particularly Excel and Word, data analysis and reporting tools
• Has initiative, commitment to quality service and can work independently with a "can do" attitude

How to Apply

Applications, which will be treated in the strictest of confidence, should include a full C.V. Please submit to or directly through this job post.