Customer Service- Team Lead

5 days ago

Makati City, National Capital Region, Philippines MAESTRO HOLDINGS Full time ₱900,000 - ₱1,200,000 per year

JOB PURPOSE:

The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.

DUTIES AND RESPONSIBILITIES:

  • Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
  • Executes seamless service recovery for Members/Clients who have major service complaints
  • Ensures availability of LOA and confirms schedule of availment with providers and members
  • Liaise with doctors, nurses and hospital staff when needed
  • Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
  • Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
  • Monthly submission of performance/ availment with handled members/ accounts
  • To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed

QUALIFICATIONS:

  • University degree graduate of any Medical allied, preferably BS Nursing
  • At least 3 years of related work experience
  • With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
  • Familiar with HR principles, practices and Timekeeping procedures
  • Knowledge of MS Office Applications

Working Environment: Field and Office-based

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