Quality Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱145,600 - ₱600,000 per year

Qualifications and Job Description:

· Experience in Travel Account is required.

· Must be amenable to work 100% onsite at our Bridgetowne Site

· Must have at least 2 years' experience working to corporate travel and leisure domain.

· GDS skill on one and more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).

· Excellent Communication and Analytical skills.

· Good command over MS Office

· Good Excel Knowledge

· Domain Expertise in Power Point Designing, Content Designing & Transactional Quality,

· Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).

· Understanding of end-to-end processes and appreciation of critical parameters.

· Complete Daily Quality checks as per the process requirement

· Provides on time Feedback to the agents for the errors identified

· Conduct Customer comeback analysis for all the errors received from the clients

· To meet the monthly sampling numbers as per the defined target

· Complete the feedback targets as specified in the QSD

· Contribute brainwave ideas to improve the process

· Complete the WB Role Roadmap within the stipulated time

· Complete RCA for all the errors identified

· Ensure the QA process adheres to ISO guidelines

· Identify the improvement areas for staff and share it with the AM- Quality

· Communication with clients on a periodic basis

· Complete the Calibration exercise on a periodic basis as defined

· Create Error analysis/RCA Report within the defined timeline

· Attend all the development and quality trainings that are identified for a QA

· Help operations in identifying the training needs for the ops associates

· Drive projects and be part of the projects that are identified in the team

· Analytical skills and time management

· Excellent Communication skills – verbal and written

· Coaching and Feedback

· Conflict Management

· Interpersonal skills and people skills

· Eye for Detail

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