Quality Analyst

Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective and neutral manner. The goal is to improve the...

Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...

The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, validating Excess of Benefits (EOB), and ensuring adherence to quality standards across both voice and...

HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsQUALITY ANALYSTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentROLE OVERVIEWWe are looking for a Quality Analyst to...

Senior Quality Assurance AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about Citco, please...

Work Location: Must be willing to work at both Makati and Ortigas sitesWork Arrangement: Fully onsiteSchedule: Day shiftKey ResponsibilitiesQA Analyst Manual Level 4 (Mid-level)Analyzes and reports overall test status and results.Conduct defects managementDevelop a draft and execution of test plansDefines & implements quality process improvements focused on...

Duties and Responsibilities:The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of the raw materials, packaging materials and finished products.Monitors and audits processes, workers and production areas to ensure compliance of GMP's (good manufacturing practices) standard.Provides assistance by...

Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team.Role: Quality AnalystWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardBenefits: Day 1 HMO | Day 1 Life InsuranceWhat Will You Do?As the Quality Analyst, you will monitor, score, and deliver coaching points...

Job SummaryThe Data Quality Analyst role is a critical function in any Client Relationship Management (CRM) system. Bringing all of an organization's contacts into a central repository will shine a spotlight on duplicate and incomplete data. The task of cleaning up the data, merging duplicate contacts, eliminating duplicate data, and resolving discrepancies,...

ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunitiesInput data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center...