Quality Assurance Analyst

16 hours ago

Quezon City, National Capital Region, Philippines Probe CX Full time ₱30,000 - ₱60,000 per year

Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall quality of banking services, mitigate risks, and maintain regulatory compliance. The role contributes to enhancing customer satisfaction, getting work right the first time, and promoting a culture of continuous improvement within the program. The quality analyst is also expected to make recommendations for enhancements to training and processes as needed.

Qualifications and Key Competencies:

  • Experience on phone, email and live chat support for at least 6 months required, experience as support in banking or similar industry preferred
  • Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
  • Excellent communication skills, both verbal and written, with the ability to interact with diverse stakeholders.
  • Resourceful, able to multitask and has high attention to details
  • Self-motivated and able to work independently as well as contribute to cross-functional and global teams
  • Able to constructively challenge, consult and advise, whilst maintaining excellent relationships across a broad range of stakeholders.
  • Flexible and has the ability to quickly adjust to frequent process and information changes
  • Can work under pressure and tight deadlines
  • Ability to use MS /Google suite applications (Excel, PowerPoint, Word, etc.)

Dutiesandresponsibilities

  • Listen and rate conversations held between our team members and customers against quality standards.
  • Analyse the observations gathered and effectively provide feedback to the team members and their

managers on the quality of their performance.

  • The QA is also expected to be the point of contact and subject matter expert for specific campaigns

wherein you will liaise with department heads and clients to ensure quality is aligned with training and operations.

  • Ensure that opportunities identified are remediated and closed out in a timely manner.
  • Ensure that all reviews provided are cleared daily.
  • Ensure any incident required is raised accordingly.
  • Conduct root cause analysis and provide insights.

  • Quality Assurance Analyst

    17 hours ago

    Quezon City, National Capital Region, Philippines Exxel Prime Int'l Trading Inc. Full time ₱120,000 - ₱240,000 per year

    About the roleExxel Prime International Trading Inc. is seeking a talented Quality Assurance Analyst to join our team in our South Caloocan, Metro Manila office. This is a full-time role that will play a crucial part in ensuring the quality and consistency of our products and services.What you'll be doingDevelop and implement quality assurance processes and...

  • Quality Assurance Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per year

    The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...

  • Quality Assurance Analyst

    16 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...

  • Quality Assurance Analyst

    18 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱300,000 - ₱600,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Quality Assurance Analyst

    17 hours ago

    Caloocan City, National Capital Region, Philippines Majestic Press Inc Full time ₱600,000 - ₱1,200,000 per year

    Quality Assurance AnalystOnsite, Caloocan Plant / Laguna Technopark PlantResponsibilitiesIdentifies and recommends remedies for defects in the production processAudits production process for compliance to standard operating procedures and policiesRecommends preventive solutions to ensure that quality standards are maintainedQualificationsBachelor's degree in...

  • Quality Assurance Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Commonwealth Foods, Inc Full time ₱15,000 - ₱30,000 per year

    Commonwealth Foods, Inc is hiring a Full time Quality Assurance Analyst role in Makati, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: Morning

  • quality assurance analyst

    17 hours ago

    Caloocan City, National Capital Region, Philippines Exxel Prime International Trading Inc. Full time ₱300,000 - ₱600,000 per year

    About the role Exxel Prime International Trading Inc. is seeking a talented Quality Assurance Analyst to join our team in our South Caloocan, Metro Manila office. This is a full-time role that will play a crucial part in ensuring the quality and consistency of our products and services.What you'll be doingDevelop and implement quality assurance processes...

  • Quality Assurance Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Gourmet Foods Manufacturing Corp Full time ₱600,000 - ₱1,200,000 per year

    Gourmet Foods Manufacturing Corp is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleJob Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of...

  • Quality Assurance Analyst

    6 days ago

    Makati City, National Capital Region, Philippines SFI-Fresh Bakers Corporation Full time ₱20,000 - ₱50,000 per year

    SFI-Fresh Bakers Corporation is hiring a Full time Quality Assurance Analyst role in Valenzuela, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningSaturday: Morning, EveningSunday: Morning

  • Quality Assurance Analyst

    17 hours ago

    Quezon City, National Capital Region, Philippines Premier NX Full time ₱40,000 - ₱80,000 per year

    The QA Specialist ensures consistent service quality across all customer interactions by monitoring, evaluating, and guiding the performance of call center agents. This role involves analyzing quality trends, providing actionable feedback, and collaborating with operations to drive process improvement and enhance the customer experience.Key...