Content Operations Lead

7 days ago

Makati City, National Capital Region, Philippines Marlee Full time ₱2,000,000 - ₱2,500,000 per year

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

As Content Operations Lead, you will play a critical role in ensuring that our partner's content is not only clear and user-friendly but also accessible across various platforms. You'll manage a team of writers to streamline content workflows, ensuring timely delivery, accuracy, and consistency across help articles, internal knowledge bases, chatbots, and more.

What you'll do:

  • Leading and empowering a team of writers: You'll guide your team to produce impactful content that enhances user experiences, while aligning with strategic goals.
  • Managing content operations: Oversee content creation and delivery from start to finish, ensuring smooth workflows and top-notch quality at each step.
  • Optimizing workflows: Continuously improve content processes to increase efficiency, scalability, and effectiveness.
  • Project management: Prioritize content initiatives, manage timelines, and keep content on track with evolving business needs.
  • Ensuring quality standards: Uphold and elevate content standards to ensure consistency, accuracy, and alignment with best practices.
  • Fostering collaboration: Work closely with stakeholders to keep teams and leadership informed on progress, roadblocks, and milestones.
  • Driving continuous improvement: Leverage insights and data to identify opportunities for growth, driving innovation in content and operations.
  • Leading through change: Advocate for adaptability, resilience, and a culture of innovation as you guide your team through a fast-paced, changing environment.
  • Coaching and development: Foster a growth mindset, providing opportunities for professional development, feedback, and team empowerment.

What makes you ideal:

  • Have extensive experience in content operations, strategy, or workflow optimization, with a proven track record in managing teams and projects.
  • Have a strong background in creating high-quality, user-friendly written content that supports self-service experiences.
  • Are passionate about making content clear, accessible, and impactful for diverse audiences.
  • Excel at improving content processes, making workflows more efficient, and handling multiple projects at once.
  • Have leadership skills to inspire, mentor, and coach a team while adapting to changing business demands.
  • Use data and insights to guide decisions and continuously optimize content performance.
  • Are comfortable in fast-paced environments and thrive in situations requiring flexibility and problem-solving.

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