Associate Director, Agency Operations

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Managing end-to-end distribution administration / sales administration to provide the highest possible standard towards the Company's objectives. The role is in line with the growth of distribution in which focusing on agency overall performance from distribution governance, compensation & benefits program, system-based support, distributor communication, disciplinary/compliance. Administer all agency licensing.

Distribution Governance:

• Managing and leading the team to ensure all distribution administration in place and comply with IC regulatory guidelines & group compliance. Day to day operations including monitoring of compensation & benefits program (inclusive financing scheme), agent agreement and registration, certificate movement and agency organization design (agency hierarchy).
• Ensure budget preparation, cost monitoring and analysing variances.
• Manage and facilitate issue on compliance, regulatory guidelines and audit findings.
• Work closely with relevant business counterparts and sales support team to achieve Company's objectives.

System Support:

• Leading the team in providing system technical support in ensuring smooth experience to users (staff & agency force) in system-based platform (e.g. DMS, E-Recruitment & mobile app) through system enhancement and reporting system glitches to IT team. 
• Manage and facilitate business continuity management side-by-side with IT consultants
• Ensure alignment of digital platform (e.g. mobility and agent portal) with sales and business process with consistency to deliver the best support services.

Strategic Working Relationships:

• Working closely with Chief Agency Officer and related functions in planning and strategizing sales activities to ensure Company's assigned production targets are achieved.
• Maintains good network with industries' leaders, agency force (agency leaders), internal marketing teams in understanding their shortcoming & continuing needs.
• Representing the Company in conference, seminars and share knowledge in agency developments resolve team conflict, enable cross team collaboration across diverse organizational boundaries.
• Work closely with various department and assist on product features / behaviour, production issues and customer feedback/complaints
• Participated in market survey, benchmarking, process innovation.

Communication:

• Provide direction in technical and financial content on Company's business rules to agency force / partners.

Market Research:

• Conduct and recommend improvement measures based on current industry needs/best practice to enhance agency program benefits for short term & long-term planning.

Staff development through coaching and mentoring:

• Develop people within the team and across capabilities by coaching, identifying areas for growth, providing guidance, establishing goals and providing an appropriate level of feedback on regular basis make strategic decisions for the department, the division.

Business Solution/Pender (Collection):

• Establish an optimal monthly & quarterly collection aging in line with compliance and regulatory requirements.
• Reinforce a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership and most importantly with Customers.
• Participate in special projects and other transformation initiatives.
• Partner with the AIAPH Sales Field Teams in ensuring that the agency training and competence requirements of staff and agencies under the zone are fulfilled.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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