Director, Service Delivery

1 day ago

Cebu City, Central Visayas, Philippines TTEC Full time $40,000 - $60,000 per year

What You'll be DoingLooking for an opportunity to manage client relationships Do you have a passion to motivate others

You'll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing. You'll report to the Executive Director, Service Delivery.

You'll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You'll

Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met

Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information

Improve the key success metrics associated with goals. These include:o Forecasting accuracyo Revenue and margin goalso Client, customer, and Employee satisfaction scoreso Call volume projectionso Contractual bonus goalso Contractual client metric goals

What You Bring to the RoleAssociate degree, technical school or equivalent work experience2 years+ call center management experience

Continuously promote a performance-driven culture and always work towards reaching for amazing

Mentor and inspire others

Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

Customer focused mindset

What You Can ExpectSupportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.

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