Director, Service Delivery

22 hours ago

Cebu City, Central Visayas, Philippines TTEC Full time $40,000 - $60,000 per year

What You'll be DoingLooking for an opportunity to manage client relationships? Do you have a passion to motivate others?

You'll work closely with clients to discuss goals and needs, ensure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing. You'll report to the Executive Director, Service Delivery.

You'll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day, You'll

Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met.Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information.Improve the key success metrics associated with goals. These include:Forecasting accuracy

Revenue and margin goals

Client, customer, and employee satisfaction scores

Call volume projections

Contractual bonus goals

Contractual client metric goals

What You Bring to the RoleAssociate degree, technical school, or equivalent work experience.2 years+ call center management experience. Continuously promote a performance-driven culture and always work towards reaching for amazing.

Mentor and inspire others. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Customer-focused mindset.

What You Can ExpectSupportive of your career and professional development.

An inclusive culture and community-minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits.

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.

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