Community Operations Manager

2 weeks ago

Makati City, National Capital Region, Philippines Hospitality Innovators Full time ₱780,000 per year

Job Title: Community Operations Manager

Property Type: Condormitel (Condo-Dorm-Hotel Hybrid)

Reports To: SVP - Operations

Location: The Grid Co-Living, Makati City

Job Summary:

The Community Operations Manager is responsible for overseeing the day-to-day operations of the condormitel property while fostering a vibrant, safe, and welcoming living environment for residents. This role ensures operational efficiency, excellent resident experience, and the implementation of community-building initiatives that align with the property's brand and service standards.

Key Responsibilities:

1. Property & Operations Management:

  • Supervise all aspects of daily operations, including housekeeping, front desk, security, and maintenance.
  • Ensure property cleanliness, safety, and compliance with health and safety regulations.
  • Conduct regular facility inspections and coordinate maintenance and repair schedules.
  • Manage vendor and supplier relationships to ensure service quality and cost-efficiency.
  • Oversee move-in and move-out processes, including room inspections and turnover readiness.

2. Community & Resident Relations:

  • Serve as the primary point of contact for residents, ensuring a high level of customer satisfaction.
  • Handle inquiries, complaints, and conflict resolution in a timely and professional manner.
  • Develop and implement community engagement programs such as events, orientations, and wellness initiatives.
  • Promote a respectful and inclusive community culture aligned with house rules and guidelines.

3. Leasing & Occupancy:

  • Support the leasing team in achieving occupancy goals through active coordination and follow-up.
  • Assist with leasing documentation, room assignments, renewals, and terminations.
  • Maintain up-to-date resident records and manage the resident management system.

4. Administration & Reporting:

  • Prepare and submit operational reports including occupancy, incident logs, maintenance, and resident feedback.
  • Assist in budgeting and cost-control efforts related to operations and events.
  • Ensure proper documentation of incidents, maintenance logs, and resident communication.

5. Emergency Response & Compliance:

  • Act as a point of contact for emergency situations and escalate as needed.
  • Ensure compliance with legal, safety, and internal property standards.
  • Conduct emergency drills and communicate safety procedures to residents and staff.

Job Type: Full-time

Pay: Php55, Php65,000.00 per month

Benefits:

  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

Expected Start Date: 10/20/2025

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