Community Manager

In this client-facing role, you should have a blend of strong project management, writing, and client management skills, as well as the ability to quickly learn new technologies. You will use creative and technical expertise to support the engagement and health of insight communities by executing a range of subscription services for our clients using our SaaS platforms within the Managed Services team. Our clients depend on Alida for timely and accurate delivery of these projects to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations gather actionable insights and to advance within Professional Services or other departments such as Customer Success.

This is a hybrid role on the overnight (ET) shift. The hours are intended to follow 9am-6pm Eastern Time, and the the office is located at Ayala Avenue, Makati City.

 Job Responsibilities

• Plan and execute community member engagement and community health initiatives such as:
  • Member Hub Engagement Services: Writing and publishing web posts, newsletters, quick polls, and other engaging content for members
  • Community Health Services & Metric Reporting: Gather metrics, including participation rate, to report on the health of the community and success of the engagement services
  • Governance: Attend regular client meetings to plan engagement calendar
• Foster an ongoing relationship with clients
• Program and deploy community surveys using proprietary SaaS platform
• Support Customer Success & Sales by working with the customer towards the adoption of best practices provided by Alida
• Inspire the clients to think strategically about how the community can support their business needs by supporting day-to-day tactical functions
• Provide exceptional service

• Bachelor's degree, preferably in Marketing or Communications
• 5-7+ years of social media, marketing, project management, or client management experience
• Excellent writing, editing, and proofreading skills with the ability to tailor written content across different industries
• Strong problem-solving abilities with a keen eye for attention to detail
• Excellent time management, organizational, project management and communication skills
• Proven ability to work in a cross-functional and fast-paced environment
• Progressive mindset with a can-do-attitude and strong initiative
• Strong aptitude for technology and ability/desire to learn new software
• Proficient with Microsoft Office (Word, Excel, PowerPoint)

• Basic understanding of market research
• Previous experience with digital survey tools

The Good Stuff:

• Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
• Best-in-class company paid benefits for you and your family
• Recognized as one of the Best Workplaces in British Columbia for 2024 by Great Place to Work
• Recognized in 2023 as one of the Best Workplaces for Women 
• Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That's why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida's community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at 

We can't wait to meet you

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we're dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

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Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

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