CARE Specialist

3 days ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱450,000 per year

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard Shift

Requirements:

  • College Graduate of any course
  • At least 2 years of BPO experience (Minimum Qualification)
  • At least 1 year of Foundation Skills/Product Training Experience
  • Open to ESL, LPT experience with minimum qualification of 2 years BPO experience
  • Excellent Communication Skills

Responsibilities:

  • Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
  • Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
  • Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
  • Develop materials and conduct Foundation Skills Training (FST) when needed.
  • May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
  • Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.

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