Client Care Associate

2 days ago

Pasay, National Capital Region, Philippines Visa Full time ₱1,200,000 - ₱2,400,000 per year
Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations.

Responsibilities
  • This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to.
  • Manage activities, requests, and inquiries for support and information thru various case management tools which include but is not limited to emails, chat, calls, etc.
  • Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Client Success, Product, and other internal organization as needed.
  • Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.
  • Deliver consistent high-quality work to ensure an excellent client experience.
  • Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.
  • Identify key process improvement and opportunities based on inquiry trends and any operational pain-points to improve service delivery.
  • Collaborate with the analysts and leadership team to develop and deliver training materials for new hires and continuous learning for existing team members.
  • Participate in regular team meetings to share insights, discuss challenges, and contribute to team strategies.
  • Manage documentation in SharePoint, Microsoft Dynamics/OneCRM, and
  • other data repositories.
  • Build and enhance positive working relationships with internal and external stakeholders.
  • Contribute to team efforts by accomplishing related tasks as needed.
  • Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.
  • Demonstrate flexibility in schedule changes - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.
  • (24/7 operations, rotating and shifting schedules)
  • Responsible for providing comprehensive support across all six Primary Enrollment Products, Basic Core Skills, and the Live Channel scope, with demonstrated proficiency in assisting customers via phone, email, and Live Channel.
  • Consistently demonstrates a strong sense of accountability by effectively representing the supported product during client and stakeholder interactions, ensuring clear communication and alignment with business objectives.
Qualifications
  • Bachelor's degree or equivalent work experience required and 3 year's relevant work experience.
  • With strong client support experience using chats, call and email.
  • Preferably knowledge of Visa's ecosystem, business processes and system services.
  • Must be able to take the initiative to resolve problems and meet deadlines for assigned work.
  • Must be comfortable thinking outside of the box and demonstrating innovative thinking as well as smart risk taking.
  • Excellent time management, organization, and planning skills are essential.
  • Self-starter with a demonstrated ability to achieve results as part of an effective team. Ability to prioritize effectively and multi-task under strict deadlines.
  • Able to set priorities, influence others, and manage customer expectations.
  • Demonstrated success in customer relationship management.
  • Excellent English in verbal, written, and interpersonal skills are required.
  • Experience using standard MS Office tools (e.g. Excel, PowerPoint, Word, Visio, etc.).
Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

  • hmo account associate

    3 hours ago

    Pasay, National Capital Region, Philippines Borough Medical Care Institute Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking a talented HMO Account Associate to join our dynamic team at Borough Medical Care Institute Inc.'. This is a full-time position based in Pasay City Metro Manila. In this role, you will be responsible for providing exceptional account management and support to our valued HMO clients, ensuring their satisfaction and the smooth...

  • customer service associate

    3 hours ago

    Pasay, National Capital Region, Philippines Value Care Health Systems, Inc Full time ₱200,000 - ₱250,000 per year

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the Customer Service Associate.Assists and answers queries of Value Care clients and or hospital personnel regarding their plan benefit, consultation, admission and utilization.DUTIES AND RESPONSIBILITIESResponsible in handling client's inquiries and concerns pertaining to...

  • Client Care Consultant

    3 hours ago

    Pasay, National Capital Region, Philippines Visa Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Client Care Consultant

    2 weeks ago

    Pasay, National Capital Region, Philippines Visa Full time ₱1,500,000 - ₱2,500,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Associate Recruiter

    2 days ago

    Pasay, National Capital Region, Philippines TTEC Full time ₱900,000 - ₱1,200,000 per year

    Your potential has a place here with TTEC's award-winning employment experience.  As an Associate Recruiter working onsite in Five Ecom, Pasay, Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines...

  • Money Backroom Support Associate

    1 week ago

    Pasay, National Capital Region, Philippines UPTC Full time ₱300,000 - ₱450,000 per year

    QualificationsBachelor's/College Degree in Finance/Accountancy/Business/Marketing (Non - Nego)At least 6 months - 1 year of working experience in the related field. (Non - Nego)At least 8 months of experience in Customer Service Representative (Non - Nego)Computer LiterateAccountancy Software (Sap, QuickBooks)MS Office Tools (MS Excel)Job DescriptionProvides...

  • Customer Service Associate

    2 weeks ago

    Pasay, National Capital Region, Philippines Private Advertiser Full time ₱180,000 - ₱300,000 per year

    We would like to welcome you to the world of career opportunities within our Customer Service. We value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for a position that will require you to be fluent in the Spanish language.You'll be the...

  • Associate Recruiter

    1 week ago

    Pasay, National Capital Region, Philippines TTEC Full time ₱250,000 - ₱500,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As anAssociate Recruiterworking onsite inFive Ecom, Pasay City, Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines...

  • Associate Recruiter

    2 days ago

    Pasay, National Capital Region, Philippines TTEC Full time ₱300,000 - ₱600,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As an Associate Recruiter working onsite in Five Ecom, Pasay City, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in...

  • Customer Care Agent

    1 week ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱150,000 - ₱250,000 per year

    DepartmentMarketing & Customer ExpJob posted onOct 07, 2025Employment typeProbationaryStep into the forefront of the aviation industry with Cebu Pacific, a trailblazer in creativity and innovation in the Philippines. Our Marketing and Customer Experience team integrates a diverse range of disciplines including Customer Experience, Brand and Technology...