Nurse Triage Specialist

3 days ago

Pasay, National Capital Region, Philippines Infinit-O Full time ₱450,000 - ₱900,000 per year

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the

Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

The Nurse Triage Specialist is a critical member of our healthcare team, responsible for expertly managing incoming patient calls. This role requires a skilled registered nurse to perform telephone triage, assess patient symptoms, and make appropriate clinical decisions following established protocols. The specialist will schedule appointments in the Epic electronic health record (EHR) and escalate emergent cases to ensure patients receive timely and appropriate care.

Key Responsibilities

  • Serve as the primary point of contact for a high volume of inbound patient calls.
  • Conduct comprehensive telephone triage, assessing patient symptoms and medical history to determine the urgency of their needs.
  • Utilize and adhere to established clinical guidelines and protocols to guide decision-making.
  • Schedule, reschedule, and manage patient appointments directly within the Epic EHR system.
  • Document all patient interactions, assessments, and care plans accurately and concisely in the EHR.
  • Provide patient education and self-care instructions for non-emergent conditions.
  • Effectively escalate urgent or critical patient cases to on-call physicians, advanced practice providers, or emergency services as required.
  • Collaborate with other members of the care team to ensure seamless patient care coordination.
  • Maintain strict patient confidentiality in compliance with all HIPAA regulations.
Qualifications
  • Education: Graduate of an accredited nursing program (Associate's or Bachelor's degree in Nursing).
  • License: Active and unrestricted Registered Nurse (RN) license for Florida or any compact state license

  • Experience:

  • Minimum of 2-3 years of clinical nursing experience required. Preferably with experience with a voice campaign

  • Previous experience in telephone triage, ambulatory care, or a call center environment is highly preferred.
  • Proficiency with Epic EHR is a significant advantage.

  • Skills:

  • Exceptional verbal and written communication skills.

  • Strong critical thinking and problem-solving abilities.
  • Ability to remain calm and make sound judgments in high-pressure situations.
  • Excellent organizational skills and attention to detail.
  • Empathy and a patient-centered approach to care.

  • Nurse Triage Specialist

    1 week ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱40,000 - ₱80,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Registered Nurse

    3 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱900,000 - ₱1,200,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Virtual Nurse Associate

    3 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱900,000 - ₱1,200,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Nursing Associate

    3 days ago

    Pasay, National Capital Region, Philippines The Medical City Full time ₱250,000 - ₱400,000 per year

    I. Purpose of the PositionThis role is responsible for assisting the staff nurses in monitoring vital signs and providing assistance to patients as needed.II. Key Result Areas | Duties and ResponsibilitiesA. Patient Care AdministrationGathers and records patients' vital signsFinds out and records patients' medical historyEnsures patients' safety and...

  • Virtual Nurse Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱1,200,000 - ₱2,400,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • USRN (US Registered Nurse for RPM)

    1 week ago

    Pasay, National Capital Region, Philippines Infinit-O Manila, Inc. Full time ₱400,000 - ₱800,000 per year

    Job DescriptionInfinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.We navigate complex industry landscapes to drive transformative outcomes,...

  • PH Registered Nurse

    18 hours ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱1,500,000 - ₱3,000,000 per year

    Utilization Management Specialist (PHRN - Non-Voice)Join our dynamic healthcare team and make an impact by improving patient outcomes, ensuring compliance, and driving efficient healthcare delivery for our global clients. Ideal CandidateMust be a Philippine Registered Nurse (PHRN) with an active license.1–2 years of experience in Utilization Review, Case...

  • Medical Doctor

    1 week ago

    Pasay, National Capital Region, Philippines HCM Nexus Full time ₱900,000 - ₱1,200,000 per year

    Provide primary and urgent care during community medical missions, ensuring safe, compassionate, and efficient service delivery in field-clinic settings. Works closely with the Field Clinic Operations Manager and nursing team to meet daily targets and quality standards.Key ResponsibilitiesConduct patient consults, examinations, diagnosis, and treatment;...

  • MOA - Telecare USRN (Illinois)

    3 days ago

    Pasay, National Capital Region, Philippines VXI Global Solutions Full time $40,000 - $60,000 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Handles all Telecare Triage Phone Responses (70%)Utilizes Physician-approved protocols for the assessment and management of a multitude of patient health concerns and symptoms via telephone interactionsDirects...

  • PHRN Representative

    15 hours ago

    Pasay, National Capital Region, Philippines People Matter PH Full time ₱480,000 per year

    Key ResponsibilitiesProvide professional nursing support and guidance to clients, patients, or partner facilities.Conduct assessments, triage concerns, and ensure proper documentation of all interactions.Coordinate with healthcare teams to deliver timely and appropriate interventions.Uphold all regulatory, ethical, and organizational standards in patient...