B2B Collection Specialist

1 week ago

Davao City, Davao, Philippines Connext Full time

Connext
is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

Job Summary

The Credit and Collections Specialist is responsible for managing B2B collections while maintaining strong client relationships to ensure timely payments and accurate account reconciliation. The role focuses on proactive communication with business clients, resolving billing issues, and supporting Accounts Receivable operations to improve cash flow and customer satisfaction.

Key Responsibilities

  • Manage the end-to-end collections process for assigned B2B accounts, ensuring timely follow-up on overdue invoices and payment commitments.
  • Build and maintain professional relationships with clients to resolve billing issues and payment disputes.
  • Coordinate with internal teams (Finance, Sales, and Operations) to address account discrepancies and client concerns.
  • Monitor aging reports, track payment performance, and provide regular collection status updates.
  • Negotiate and implement payment arrangements in accordance with company policies and client terms.
  • Support process improvements that enhance collection efficiency and customer satisfaction.
  • Maintain detailed and accurate records of collection activities, communications, and resolutions.

Screening Criteria

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Minimum of two (2) to four (4) years of experience in collections and client relations.
  • Experience using Microsoft Excel and ERP or AR systems (e.g., NetSuite, SAP, or similar).
  • Must have a stable employment history.

Required Qualifications

  • Proven experience in B2B collections with strong negotiation and client communication skills.
  • Demonstrates professionalism and persistence in handling difficult client situations.
  • Strong attention to detail with the ability to meet collection targets and deadlines.
  • Clear and coherent written and verbal communication skills in English.

Desired Qualifications

  • Accounting background is preferred.
  • Construction industry exposure is a plus.
  • Prior experience in Accounts Receivable, Credit Control, or shared services/BPO environments is a plus.
  • Experience handling U.S. or international client portfolios is an advantage.

Work Schedule

10:00 PM – 7:00 AM PHT, Monday to Friday

Location

2nd and 3rd Floors of the HAI Global Building, Pryce Business Park,

J.P. Laurel Ave., Bajada, Davao City

  • Credit and Collection Specialist

    2 weeks ago

    Davao City, Davao, Philippines Personal Collection Direct Selling Inc. Full time

    About the role We are seeking a talented Credit and Collection Specialist to join the team at Personal Collection Direct Selling Inc.'. This full-time role is based in Bajada, Davao and will be responsible for managing credit and collection efforts to support the company's objectives.What you'll be doingContacting customers to collect outstanding payments...

  • Call Center Collection Agent

    2 weeks ago

    Davao City, Davao, Philippines Connext Full time

    We're Hiring Discover why our work environment was awarded as a Great Place to Work. Join our team, Apply TODAYWe are hiring forCall Center Collection Agent (Sign On-bonus 20,000)What's in it for you?Competitive CompensationMonthly Allowance & Perfect Attendance BonusMid-Year BonusHMO Coverage & Life insuranceMandated Government Benefits25% Night...

  • Collections Specialist – Healthcare Account

    2 weeks ago

    Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time

    Job Summary:The Collections Specialist is responsible for managing outstanding patient balances, assisting with insurance claims, and ensuring accurate financial communications. This role involves contacting patients, processing payments, verifying insurance claims, resolving discrepancies, and providing high-quality service while adhering to compliance and...

  • Collections Associate

    5 days ago

    Davao City, Davao, Philippines Enterprise Bank, Inc. Full time

    I. General PurposeUnder the supervision of the Collection Supervisor, the Collection Specialist is responsible for collection of past due and PAR accounts as assigned by the immediate superior.II. Specific ResponsibilitiesPrepares itinerary of travel and collection list; submits the same to the immediate superior for collection priority and approval.Performs...

  • Collections & Accounting Support Specialist

    2 weeks ago

    Davao City, Davao, Philippines Remarkablism Services Corp. Full time

    Join Our Innovative Team and Be RemarkableRemarkablism Services Corp. is seeking a Collections & Accounting Support Specialist to join a growing finance team that focuses on accounts receivable, customer support, and general accounting activities. This role is ideal for someone with strong attention to detail, excellent English communication skills, and a...

  • Accounts Recovery Specialist I

    2 days ago

    Davao City, Davao, Philippines Tagum Cooperative Full time

    Accounts Recovery Specialist I is responsible for overseeing and ensuring the efficiency of the collection process for delinquent loans, both through field collections and ATM collections. This position monitors actual collection performance against established targets, prepares daily collection itineraries, and revises them as needed to improve efficiency....

  • Sales Specialist

    1 week ago

    Davao City, Davao, Philippines SixEleven Full time

    We are looking for a proactive and driven Sales Specialist to join our growing team. This role is ideal for someone who excels in outreach, relationship building, and guiding prospects through a structured sales process. You will be responsible for generating qualified leads, closing subscription deals, and ensuring a seamless transition for new...

  • Lead Generation Specialist

    4 days ago

    Davao City, Davao, Philippines Oxford Management Consultancy Full time

    Job Title: Senior Lead Generation Specialist — Onsite (Davao City, Philippines)Location: Davao City, Philippines — OnsiteReports to: Head of Sales / SDR Team LeadEmployment type: Full-time, Senior levelAbout the roleWe are hiring a results-driven Senior Lead Generation Specialist to join our commercial team in Davao City. This is a hands-on, onsite role...

  • Accounts Recovery Specialist I

    1 week ago

    Davao City, Davao, Philippines TAGUM COOPERATIVE Full time

    Office Assignment: Tagum Cooperative, Bajada Branch OfficeA. JOB SUMMARYThe Account Recovery Specialist I is responsible for the preparation and sending of collections notices and billings statements of collection, receiving of loan payments, savings deposits and remittances. Assist in the withdrawal of salaries and pensions of members from Automated Teller...

  • Property Management Specialist

    7 days ago

    Davao City, Davao, Philippines Snapscale Full time

    We are looking for a highly-skilled Property Management Specialist to perform the following:Communication with tenants and addressing inquiriesScheduling and coordinating maintenance and repairsLease management and ensuring tenant complianceFinancial management, including rent collections and accounts payable/receivableMarketing and advertising to attract...