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Call Center Collection Agent

2 weeks ago

Davao City, Davao, Philippines Connext Full time

We're Hiring Discover why our work environment was awarded as a Great Place to Work. Join our team, Apply TODAY

We are hiring for
Call Center Collection Agent (Sign On-bonus 20,000)

What's in it for you?

  • Competitive Compensation
  • Monthly Allowance & Perfect Attendance Bonus
  • Mid-Year Bonus
  • HMO Coverage & Life insurance
  • Mandated Government Benefits
  • 25% Night Differential
  • Company provided equipment
  • Great Company Culture

Work Set-up:
Site Only – Bajada Davao

Shift:
9:00PM - 6:00AM (Philippine Time)

Roles and Responsibilities:

The Collections Specialist is responsible for managing B2B collections and maintaining strong client relationships to ensure timely payments and accurate account reconciliation. The role focuses on proactive communication with business clients, resolving billing issues, and supporting AR operations.

  • Manage the end-to-end collections process for assigned B2B accounts, ensuring prompt follow-up on overdue invoices and payment commitments.
  • Build and maintain professional relationships with clients to resolve billing issues and payment disputes.
  • Coordinate with internal teams (Finance, Sales, and Operations) to address account discrepancies and client concerns.
  • Monitor aging reports, track payment performance, and provide regular collection status updates.
  • Negotiate and implement payment arrangements in accordance with company policies and client terms.
  • Support process improvements that enhance collection efficiency and customer satisfaction.
  • Maintain detailed and accurate records of collection activities, communications, and resolutions.

Required Qualifications:

  • Minimum of two (2) to four (4) years of experience in collections and client relations.
  • Experience in collections with strong negotiation and client communication skills.
  • Demonstrates professionalism and persistence in handling difficult client situations.
  • Attention to detail and meet collection targets and deadlines.
  • Clear and coherent both written and verbal communication skills in English.
  • Must have stable employment history.

Why choose CONNEXT?

Great Company Culture, Great Place to work Certified, Great Benefits, and lots of room for growth

CONNEXT
is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance industries.