O2C Process Lead, Billing

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role will be responsible for performing the end-to-end processes of billing which includes but not limited to Invoice Creation & Credit Note Cancellation servicing at least one or more AECOM office/s across the globe. In addition, this role will be performing tasks of a subject matter expert (SME)/Process Lead. The role will be based out of the Global Business Service (GBS) Manila Center and will directly report to the Manila-based Billing Team Leader.

Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements (SLAs). These activities include but not limited to invoice creation & cancellation (credit note). Tasks will be focused on handling complex types of transactions.

Perform other required procedures such as updating client billing information & instructions, obtaining & reviewing backup documentations for billing purposes, updating of billing rates, and perform revenue recalculation steps in Oracle.

Collaborate with internal/external stakeholders (e.g. Project Managers) to ensure invoices are submitted to the clients timely and accurately.

Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

Maintain a high level of professionalism when dealing with internal and external clients.

Respond to inquiries in a polite and helpful manner.

Participate in and/or Lead governance meetings with Operations Team and/or clients.

Perform transition-related activities such as process training & desktop procedures creation.

Will conduct process-related coaching sessions on a regular basis.

Act as a Subject Matter Expert (SME) in the billing process and will be main point of contact (POC) for any questions, clarifications, issues that need addressing in the process as assigned by the Team Leader or Billing Manager.

Will act as the deputy in the absence of or as assigned by the Team Leader.

May perform other duties (adhoc) as assigned by the Billing Team Leader or Billing Manager.

Provide guidance and technical expertise to junior members of the team in completing projects and

performing (sub-process) activities and lead or conduct minimal audit if peers' work.

Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.

Work with Team Lead to develop process improvement initiatives to streamline processes, improve

customer experience and increase productivity.

Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated

issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.

Qualifications

Minimum Requirements:

Bachelor's degree in Finance & Accounting or any Business-related course.

5-7 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English.

Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.

Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, e.i. Oracle Systems or SAP is preferred.

Previous experience in process migration/transition is preferred.

Experience working in Shared Services or BPO is preferred.

Attributes:

Ability to effectively communicate and collaborate within a varied audience and internal and external

customers. (Communication)

Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)

Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

Ability to identify and resolve moderate and complex issues by applying best practices and technical

expertise and may recommend solutions for unique scenarios. (Problem Solving)

Able to work in fast-pace environment and adaptable to changes. (Adaptability)

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.