HR - Learning and Development Officer (Ortigas)

1 week ago

Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Duties and Responsibilities

  • Design and implement comprehensive training programs tailored to telesales and general workforce needs, focusing on communication, product knowledge, sales techniques, and professional development.
  • Deliver engaging and interactive training sessions, including workshops, role-plays, e-learning modules, and blended learning formats.
  • Facilitate onboarding programs for new hires, especially within the sales function, ensuring they are equipped with the skills and knowledge to meet performance expectations from day one.
  • Collaborate with department heads, especially sales leadership, to identify skill gaps and learning needs across teams.
  • Develop targeted learning and development plans that align with business goals, performance expectations, and employee growth paths.
  • Support talent development initiatives such as leadership training, soft skills development, and succession planning programs.
  • Monitor and assess the effectiveness of training programs using feedback, performance data, and key learning metrics.
  • Continuously improve content and delivery methods based on learner feedback and evolving business needs.
  • Ensure training programs are scalable, relevant, and aligned with best practices in adult learning and corporate training.
  • Maintain accurate and up-to-date training documentation, including manuals, presentations, course outlines, and attendance records.
  • Ensure compliance with mandatory and regulatory training requirements.
  • Manage training logistics, including scheduling, venues, materials, and communication.
  • Foster a culture of continuous learning and professional development across the organization.
  • Promote and support learning initiatives such as internal knowledge sharing, mentorship programs, and external learning opportunities.
  • Act as a learning ambassador, encouraging employee engagement with training resources and development plans.

Qualifications:

  • Education:
  • Bachelor's degree in Business, Marketing, Human Resources, Education, or a related field.
  • Experience:
  • Minimum of 5 years of experience in training and development, with experience training telesales is an advantage
  • Experience in broader HR learning and development initiatives is a strong advantage.

  • Experience in TNA.

  • Skills:

  • Strong understanding of telesales techniques and sales processes.
  • Excellent facilitation, communication, and coaching skills.
  • Ability to design and adapt training programs to diverse learner needs.
  • Proficient in training evaluation and performance metrics.
  • Strong organizational and time management skills.

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