
Technical Service Representative
2 days ago
Fusion CX is hiring
Join our team as a Technical Service Representative – Cebu Site.
Responsibilities:
- Support field technician needs via emails and phone calls and other approved support channels.
- Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.
- Maintains advanced user standards and compliance within the CRM/ERP and RAMP work assignment applications
- Perform "triage" to troubleshoot tickets before dispatching to field technicians.
Job Type: Full-time
Location: On-site | 7th Floor Robinson's Cybergate, Fuente Osmeña, Cebu City,
Start Date: September 22
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